Your Impact

The primary purpose of the Services Sales Analyst is to lead efforts for analyzing the performance of Services Sales In Home performance and ensure we are developing the needed execution content to improve. This includes responsibility for supporting the execution development for Project Specialist Exteriors (PSEs), District Services Sales Managers (DSSMs) and Regional Sales Director (RSDs). This role is critical to Lowe's as it pulls data, reads and interprets this data to help make business decisions and execute the strategy to achieve financial results that align to the expected customer experience.

What you will do

• Works cross-functionally to manage and organize work processes and ensure most efficient work flow to be implemented with installation management systems

• Supports a collaborative environment by working in a team of peers to solve problems and shares information with peers, manager, and customers as appropriate

• Support basic procedural questions or assist with triaging low severity issues related to the installation management system

• Responsibility for analyzing sales and operational performance for Services to ensure trends and opportunities can be identified

• Identify business requirements for monthly enhancements for the installation management system

• Is critical to Lowe's as it supports the Services organization in making improvements to how Services drives installed sales and delivers installation programs

• Provides analysis on installation programs’ sales performance to identify opportunities for improving sales and / or the method by which an installation program is sold

• Direct how data should be stored and measured by IT in order to provide needed feedback of Services sales and operational performance

• Manages the customer satisfaction and installer performance surveys with the Research and Contact Center groups

• Conducts on-going analysis on major Services expense accounts to establish monthly expense targets and identify / coordinate mitigation plans for reducing expenses

• Collaborates across organizations to provide additional insights regarding promo, program benefits, pricing, and profitability of installs

• Individual Contributor

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Pay Range: $58,100.00 - $96,900.00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.