Description We are in the travel agency industry, located in Morristown, New Jersey, and currently seeking a dedicated Desktop Support Analyst. This role is crucial to our IT department, forming a key link between business users, IT, and our key IT service providers. This position offers a short-term contract employment opportunity.

Responsibilities:

• Provide initial technical support on user IT issues to ensure smooth operations.

• Efficiently manage the support queue in our Call Management System (Service Now).

• Act as a liaison with IT technical support Service Providers to maintain streamlined communication.

• Support IT counterparts and end-users to maximize system utility and user experience.

• Assist users with desktop-related queries to mitigate any technology-related obstacles.

• Efficiently manage the Incident/Request queues in Service Now to ensure timely resolution.

• Triage queues and assign calls to Service Providers where appropriate to ensure efficient problem-solving.

• Provide a contact point for Service Providers to facilitate seamless communication.

• Administer user accounts to ensure secure and efficient access to necessary systems.

• Set up and configure mobile devices, providing remote support for Outside Sales team when required.

• Participate in projects, possibly managing small projects, to support the overall IT objectives. Requirements • Minimum of 3 years of experience in a Desktop Support Analyst role or similar

• Proficient in Microsoft Windows operating systems

• Adept at troubleshooting hardware and software issues

• Excellent communication skills to effectively assist staff with technical issues

• Proven ability to work independently and within a team

• Must have a strong customer service orientation

• Familiarity with ITIL processes would be advantageous

• Degree in Computer Science or related field is preferred

• Ability to maintain confidentiality and handle sensitive information

• Capable of multitasking and prioritizing tasks effectively in a fast-paced environment

• Strong problem-solving skills and attention to detail

• Willingness to learn and adapt to new technologies

• Available to work outside of regular business hours as needed. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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