Retail Training Program Manager

General Information

Req #

WD00065203

Career area:

Sales Support

Country/Region:

United States of America

State:

North Carolina

City:

Morrisville

Date:

Tuesday, June 4, 2024

Working time:

Full-time

Additional Locations :

• United States of America - North Carolina - Morrisville

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .

Description and Requirements

We are seeking an experienced and passionate NA Retail Training Program Manager to oversee the execution of training and in-store merchandising initiatives, driving brand advocacy, streamlining retail presence, and contributing to Lenovo NA Consumer business objectives and goals.

The NA Retail Training & Program Manager will work closely with Lenovo Sales, Marketing and Product Management teams while partnering with external agencies to implement training programs tailored for third party retail agents, retail sales associates and Retail partners. This position will project manage the execution of merchandising projects and continuouslyidentifyperformance improvement opportunities. This role requires retailexpertise, strong cross-functional collaboration, and excellent project management skills.

Responsibilities:

Training:

• Collaborate with Lenovo Product Management and Lenovo Sales toidentifytrainingrequirementbased on the product and business strategy.

• Fully own the developmentand delivery of in-person and online training content (PPT, Videos,eLearnings)forthird party retail agents and retail sales associates.

• Support Lenovo’s presence at retail training events, coordinating with event management vendor, retail partners and Lenovo Sales.

Merchandising:

• Execute merchandising projects tracking against detailed timelines and drivingquality andon-timedelivery.

• Track and report on brand presence through vendor audits, sharing results with key internal stakeholders to drive improvement.

• Oversee performance of online brand ambassador(s),monitoringengagement with customer through retail review and Q&As forums

Operations:

• Own the management of third-party labor agencies, managing contracts, leading quarterly business reviews, and driving vendor compliance.

• Demonstrate business impact, continuouslymonitoringthe effectiveness of programs andidentifying,tracking,and reporting on KPIs.

• Analyze sales data, customer feedback, and market trends toidentifyareas for improvement in training and merchandising strategies.

Basic Requirements:

• Bachelor’s degree in business administration, Marketing, or a related field.

• 5+ years' experience in retail management, training, or merchandising roles, including managing external agencies.

Preferred Requirements:

• Strong understanding of retail operations, customer service principles, and merchandising techniques.

• Excellent communication and interpersonal skills, with the ability to manage agency relationships effectively.

• Proficiencyin analyzing data and using insights to drive decision-making.

• Willingness to travel regularly to training events and stores.

• Strong cross-functional team, project management, interpersonal and influencing skills with the ability to be highly collaborative at all levels within the organization.

• Budget management

• Strong negotiation skills

• Instructional designexpertiseis a plus

This is a hybrid role that requires work from our Morrisville, NC office 3 days a week and work from home 2 days a week.*

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations :

• United States of America - North Carolina - Morrisville

• United States of America

• United States of America - North Carolina

• United States of America - North Carolina - Morrisville