Sr. Manager, Worldwide eCommerce Business Operations

General Information

Req #

WD00069624

Country/Region:

United States of America

State:

North Carolina

City:

Morrisville

Date:

Tuesday, August 27, 2024

Working time:

Full-time

Additional Locations :

• United States of America - North Carolina - Morrisville

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub (https://news.lenovo.com/) .

Description and Requirements

Title: eCommerce Business Operations, Sr. Manager

Position Description:

The Business Operations, Senior Manager will report directly to the Chief Operating Officer of Global eCommerce at Lenovo. This role will identify and lead strategic projects, support annual planning, and develop business cases for investment. The role will be a part of the COO’s leadership team, and the person will provide process and leadership between cross-functional business teams including global, functional, and sales teams. Responsibilities will include strategic initiative development, market and competitive analysis, team leadership and executive communication. This is an ideal position for a highly ambitious individual, who is open to learning and has the ability to leverage analytical, communication, and synthesize insights to deliver future recommendations that drive business growth and decisions.

See details below:

• Conduct timely, relevant business analytics (e.g., market share analysis, financial modeling)

• Pro-actively generate new opportunities for growth and operational efficiency; then develop the plans to execute and implement the opportunities, collaboration with Geography, Technical, and Product Group counterparts

• Owning project implementation and execution with global, cross-functional teams

• Provide analysis and insights by building business models and investment cases based on key strategic questions facing the organization

• Serve as a thought partner for the COO Global eCommerce and their leadership team on operational, technical, and strategic issues

• Manage annual strategic planning for the Global eCommerce COO organization

• Drive Business Management System (BMS) for measurement and tracking of operational KPIs

• Create Senior Executive (CEO, COO) presentations on strategy, financial, technical, and operational performance

• Utilize advanced interpersonal skills required for building trust and engagement across geographies and business units with leaders across the organization

• Advocate on behalf of the customer with an unwavering customer-centric approach

• Highly collaborative with the ability to influence without authority

Position Qualifications:

Basic:

• Bachelor's Degree

• 12+ years of professional experience

• eCommerce Experience

Preferred:

• Advanced Business training preferred including MBA or equivalent educational training

• Experience excelling in formal management consulting, eCommerce, and work in multi-national/global, matrixed organizations preferred

• Experience in call-center servicing strategy or operations a plus

• Experience in Strategy and Operations or internal consulting roles a plus

• Demonstrated passion for technology and/or experience in the personal technology industry

• Demonstrated experience leveraging strategy concepts to frame problem solutions including quantitative acumen (financial modeling, P&L management)

• Flexible, ambitious, and a team player focused on delivering results for the bigger picture.

• Ability to work flexible hours to support the global responsibilities of the role.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations :

• United States of America - North Carolina - Morrisville

• United States of America

• United States of America - North Carolina

• United States of America - North Carolina - Morrisville