Student Services Specialist

Print (https://www.schooljobs.com/careers/rcbcedu/jobs/newprint/4622307)

Apply



Student Services Specialist

Salary

$37,131.00 Annually

Location

Mount Laurel, NJ

Job Type

Full Time (35 hours)

Job Number

01199

Department

EMSS

Opening Date

08/15/2024

• Description

• Benefits

• Questions

Description

Under general/limited supervision this position is responsible for providing customer service to internal and external customers. This includes providing information, electronic and manual data collection, data entry, and filing.

This is a Support Staff union position as stated in the Support Staff collective bargaining agreement- Grade 9

Specific Duties and Responsibilities

• Serve as the primary Registration point of contact for RCBC students via email, phone and in-person services.

• Assist new and returning students in all processes related to Admissions and Registration office functions.

• Respond to inquiries from all Student Services Center departments.

• Assist the Registrar in the coordination and training of part-time personnel and Student Workers.

• Actively participates in the recruitment process through the College’s sponsored programs and through informal interactions with the community.

• Process credit and registrations, drop/add forms, and withdrawal forms.

• Maintain relevant files.

• Assist in processing all chargeback acceptance/refusal forms for students attending other colleges.

• Perform other related duties as assigned.

OVERALL PURPOSE AND RESPONSIBILITY:

The primary and most important overall responsibility of all employees is to provide service in a pleasant, helpful, and effective manner to our students and other members of the College community.

Minimum Qualifications

Education:

Associate’s degree required.

Experience Required:

• Demonstrated ability to communicate effectively and work with a diverse population.

• Demonstrated ability to handle multiple tasks.

• General working knowledge of personal computer, word-processing software, databases and spreadsheets.

Skills/Abilities /Knowledge /Other Requirements:

• Organized and detail-oriented.

• Strong commitment to customer service.

• Excellent interpersonal skills.

• Ability to maintain a positive attitude in a demanding work environment.

• Demonstrated knowledge of computer-based programs including word processing, graphical presentations, database, spreadsheets, and email.

• Ability to input, update and maintain both manual and electronic filing systems.

• Ability to communicate effectively (both orally and written) with students, employees, other members of the College community, and the public.

• Ability to maintain and control confidential information.

• Demonstrated ability to work independently and be self-motivated.

• Ability to work evenings and weekends.

Additional Information

INSTITUTIONAL EFFECTIVENESS:

Collaborates with department members and/or the Compliance, Assessment and Research team to support planning, assessment, data collection and reporting for continuous improvement of the college.

Benefits- Support Staff 35 hours (https://www.rcbc.edu/sites/default/files/Documents/hr/RCBC_Benefits_at_a_Glance_-_Support_Staff_35_REV0224.pdf)

01

Do you have a minimum of an Associate's degree?

• Yes

• No

  Required Question

Agency

Rowan College at Burlington County

Address

900 College Circle Drive

Mount Laurel, New Jersey, 08054

Phone

856-222-9311 ext. 1584

Website

http://www.rcbc.edu