Job Description

The basic purpose for this position is to service, fix, upgrade, and perform preventative maintenance on coin & currency equipment, ATMs, software, and specialized office products located at client sites in Chicagoland and the surrounding area. The individual will work in coordination with sales and service at their branch.

1st shift: 8:00am - 4:00pm

Employees will only travel within a 90-minute radius once becoming a full-Service Technician

Responsibilities and Duties

• Service, upgrade, and perform preventative maintenance on company equipment - Desktop products and smart safes.

• Travel by vehicle daily to client sites.

• Work with branch employees to satisfy client needs.

• Address customer service requests within the specified contract response time.

• Extended Hours Coverage periods and ‘On-Call’ duty where applicable.

• Safeguard and maintain a balanced vehicle stock parts inventory.

• Upkeep and cleanliness of company-issued vehicle, including scheduled service intervals.

• Safeguard any company-issued assets, including tablet computer and mobile phone.

• Perform all other duties as required.

Job Requirements

• Impeccable Integrity

• Must be able to gain access to highly secured environments.

• Occupational licenses may be necessary to obtain depending on territory/accounts.

• Strong electromechanical aptitude.

• Excellent verbal and written communication skills, including a positive attitude.

• Strong attention to detail - able to proof their own work.

• Proficient in iOS, MS Office applications, and Windows OS.

• Personable, approachable, and able to work easily with others at all levels.

• Excellent ‘customer first’ communication skills.

• Extroverted and positive personality even in the most challenging situations.

• Strong tendency to read and respond to body language and verbal cues.

• Tenacious with the creativity and determination to continue with even the most difficult assignments.

• Exceptionally well-organized and able to prioritize their work.

• Ability to set and track goals for themselves.

• Ability to multi-task and work on more than one project at a time.

• Ability to initiate and follow through on assignments without any coaching and work as a proactive team player.

• Able to commit to and meet project deadlines.

Skills

• Electrical

• Mechanical

• Troubleshooting

• Repair

• Hand tool

• Service

• Field service

• Install

• Equipment repair

• Equipment maintenance

Top Skills Details

• Electrical

• Mechanical

• Troubleshooting

• Repair

• Hand tool

Additional Skills & Qualifications

Must Haves:

• 1 to 3+ years of working in a Technical Service/repair position or equivalent schooling

• Knowledge of using basic hand tools.

• Ability to use multimeters for voltage testing.

Nice to Haves:

• Additional years of experience in service/repair.

• College degree in a technical expertise or vocational schooling.

• Experience in the armed forces (Army, Navy, Marines, etc.).

Qualifications and Required Skills

• Required to travel, drive, and be on the road servicing equipment at clients 90% of the time with about 10% overnight travel when needed.

• Some long drive times are encountered depending on geographical territory covered.

• Available for periodic travel to Corporate Office for training classes.

• Able to lift, push, or carry a minimum of 50 or more pounds, such as large money counting machines and parts, in and out of client sites.

• The job requires kneeling, bending, twisting, lifting, and squatting to service equipment on the ground up to 60% of the time.

• Hand and wrist dexterity needed to turn screwdrivers and place parts and equipment.

• Phone or desk work about 10% of the time doing computer work, bench repair work, parts stocking, tracking service calls, and setting up appointments.

• Ability to stand for long periods up to 75% of the time while servicing some equipment.

Experience Level

Entry Level

This is an exciting opportunity for entry-level service technicians to join a dynamic team and grow their careers in a supportive and innovative environment. If you have a passion for troubleshooting and repairing equipment, and you enjoy working with your hands, this could be the perfect job for you!

Pay and Benefits

The pay range for this position is $20.00 - $25.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Mount Prospect,IL.

Application Deadline

This position will be accepting applications until Dec 27, 2024.

About Aerotek:

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.