Overview

Come join the Virtual Expert Platform (VEP) as a Senior Staff Product Manager (SSPM). VEP delivers core common capabilities for all Intuit customers and products worldwide and plays a critical role in driving customer benefit, growth, and long-term differentiation for the company. Our team fosters an environment of technology innovation and customer obsession. This SSPM will own the Contact Us experience, facilitating all instances when we need to connect a customer with an Expert.

What you'll bring

• 5+ years in product management, designing and delivering world-class products.

• Experience with building and leading high performing teams.

• Has a 'can do' attitude with an entrepreneurial mindset and comfortable working in a fast-paced, ambiguous environment.

• Demonstrable technical depth in software development - i.e., reading code, architecture and design discussions with strong engagement with engineering and architecture teams. AI/ML expertise/experience a plus.

• Track record of working closely with customers, partners, listening and taking a customer-focused approach to strategy and priorities - passion for the customer.

• Demonstrated success in taking a data driven approach and delivering impactful business results.

• Proven experience in defining big visions and inspiring teams to deliver new innovations and impactful products.

• Excellent collaboration skills - leading execution across teams, influencing across organizations.

• Undergraduate degree required; focus in computer science or engineering preferred; MBA is a plus; equivalent experience will be considered.

How you will lead

• Advanced individual contributor who supports a product line or owns complex, impactful related offerings.

• Strong in executing data analysis.

• Independently structures in-depth analyses.

• Demonstrates creativity and innovation in problem solving.

• Makes connections between disparate pieces of information.

• Shapes ideas for solving customer problems into opportunities for business growth.

• Recognizes and confronts underlying problems and difficult business realities.

• Anticipates actions and reactions in the market.

• Identifies issues in need of resolution.

• Specifies stakeholders and clear roles for a decision.

• Frames decisions with clear objectives and context.

• Drives and communicates sound, data-based decisions.

• Balances customer, employee, and shareholder needs.

• Streamlines decision-making.

• Confidently makes decisions despite ambiguous data.

• Considers upstream and downstream operational impacts as decision inputs.

• Balances long-term vs. short-term objectives.

• Breaks logjams on lingering decisions.

• Helps team discern when to apply informed judgment in lieu of data.

• Assigns and enforces decision authority at appropriate levels; escalates and asks for help when necessary.

• Allocates time according to priorities.

• Provides clear objectives to help teams prioritize work.

• Pushes back on low impact work.

• Aligns resources with priorities.

• Frees resources to drive change by systematically cutting low return activities.

• Rebalances resources considering impacts to all stakeholders.

• Meets deadlines.

• Applies process excellence techniques.

• Runs efficient meetings.

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.