Overview

Come join the A2D (AI, Analytics, and Data) Product Team as a Staff Product Manager for AI Observability at Intuit. We're seeking a highly skilled and experienced AI Observability Product Manager to join our AI Platform team, driving the future of ML/LLM Ops within Intuit's cutting-edge ML/GenAI platform. The AI Platform provides Intuit’s AI/ML practitioners across Intuit the means to achieve the highest possible impact with their work by making it easy to develop, deploy and improve the AI/ML capabilities in their products.

What you'll bring

• 5+ years of product management experience in AI/ML, with a focus on model development, deployment, and monitoring in a fast paced, rapidly evolving environment..

• High degree of technical understanding to be able to closely collaborate with engineers, architects, and AI/ML practitioners in both strategic and tactical discussions

• Deep understanding of ML/LLM Ops principles, and the AI development lifecycle.

• Strong technical acumen, with the ability to translate complex technical concepts into clear product requirements.

• Proven track record of working effectively with engineers, data scientists, other product managers to deliver successful AI/ML products, from ideation to launch and beyond.

• Excellent written and verbal communication skills with ability to present technical content to non-technical audiences and work with cross-functional teams to drive real business impact.

• Strong capability to influence and collaborate effectively across all levels of the organization.

Preferred:

• Experience with cloud-based AI/ML platforms (e.g., AWS SageMaker, Google AI Platform).

• Familiarity with open-source AI/ML frameworks and tools (e.g., TensorFlow, PyTorch, Hugging Face).

• Passion for building responsible and ethical AI solutions.

• Familiarity with Intuit’s product offerings

How you will lead

• Champion the Vision: Spearhead the development and execution of our AI Observability roadmap, ensuring alignment with Intuit's broader GenAI and ML platform strategies.

• Build Key Capabilities: Drive the implementation of robust AI Observability features, including:

• Model Monitoring Service

• Mode Registry and Lineage

• Comprehensive Model Cards

• An LLM Leaderboard

• Create user education and onboarding programs to grow adoptions of AI development best practice across the company.

• Ensure product success from ideation, execution, to launch, ongoing support and improvements of the roadmap.

• Collect feedback and understand user needs from AI/ML practitioners and BU stakeholders, derive requirements, analyze trade-offs, and prioritize areas of investments.

• Collaborate closely with cross-functional teams—data scientists, ML engineers, and developers—to gather requirements, translate them into actionable plans, and deliver impactful solutions.

• Stay at the forefront of AI/ML trends and technologies to drive innovation, identifying opportunities to enhance our platform's capabilities and deliver exceptional user experiences.

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.