Job Information
Intuit Staff Program Manager - Accounting and Tax Standards Specialist in Mountain View, California
Overview
Come join the QuickBooks Live team as a Staff Program Manager. QuickBooks Experts are small businesses' most trusted advisor and Intuit’s most valued partner. When small businesses work with an Expert in QuickBooks, their odds of survival go up 2x, they hire 3x more employees, and their profitability increases significantly. Yet, finding the right expert and service is a challenging process for small businesses leaving millions without the help they need. QuickBooks Live is our response to solving this problem, with a portfolio of exceptional expert services.
As a Staff Program Manager on the team focused on Service Domain Standards and Business Policy, you’ll drive the Standards and Policies strategy and execution for one of our Services - making your vision a reality. This role lives within the QuickBooks Expert team - the epitome of a mission driven team. We’re seeking an Accounting, Tax and Payroll Specialist that not only has deep domain expertise but is also experienced in setting up standards for large scale
organizations and has an innovative mindset to craft an industry leading service.
Locations: Mt. View, San Diego, Plano, Atlanta, New York
What you'll bring
CPA Preferred
Deep expertise in US Small Business Accounting, Tax and Payroll
Experienced serving US Small Businesses in QuickBooks across multiple industries delivering exceptional quality services
Collaborator - able to gather input from many stakeholders and effectively drive them to a decision, people like working with you
Analytical - able to think critically, and anticipate the pros and cons of options quickly
Fast Learner - able to absorb new information quickly
Strong communicator - able to explain how accounting transactions work to someone with no experience, break down a complex process into clear steps, and explain how to correct bookkeeping errors in detail with complete steps
Open Minded and flexible
How you will lead
Lead crafting and executing the Service Domain Standards and Business Policy strategy for one of QuickBooks
Live Services that enables the delivery of industry leading quality at scale
Translate customer insights and industry expertise into a strategy and roadmap to deliver measurable outcomes
Weigh several critical initiatives against each other and prioritize based on customer impact and strategic relevance
Effectively partner across organizations to deliver cohesive experiences and customer outcomes
Lead a cross-functional team with boundaryless leadership, knowing when and how to work with product, service teams, and operations
Help teams through ambiguity by driving data-back decisions with leaders, adopting a learning mindset and consistently biasing yourself and your team toward action
Identify new opportunities based on deep customer insights, competitive research, and industry trends
Draft Standards for specific Accounting and Tax practices that our QuickBooks Live Experts will follow and maintain source of truth documentation (Job Aids) to be leveraged by cross functional teams including product, training, and operations teams
Partner with Learning and Development team members to ensure Job Aids are effectively rolled out to bookkeepers and kept up to date
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
Intuit
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