As the Americas Unified Solution Area Leader , you lead the Unified Solution Area which involves having end-to-end accountability for the Americas Unified Business, from Go-To-Market planning, Sales Enablement, Headcount planning and Delivery Enablement. You will work closely with Customer Success leaders within our industry-aligned and regional Operating Units (OUs), with Cloud Solution Area Leaders in Americas Sales Enablement & Operations (SE&O), as well as our global sales and delivery functions. Your success will be to maximize customer experience by improving our ability to meet customer expectations through leadership of the Americas Unified team, and the success of the Americas Operating Units and Area teams.

Key Success Outcomes: when performed successfully, you will achieve the following outcomes:

• Go-To-Market activities that enable key Solution Plays that drive Consumption, Usage, and Unified Growth

• Meet and exceed Unified Revenue through driving Enhanced Solution Growth, engaging net new customers and ensure growth through on-time renewals.

• Global Support delivery teams understand and incorporate the requirements of our customers, including specific industry & regional requirements.

• Americas field teams drive rigor and awareness around key performance indicators for the Unified Delivery business.

• Americas field teams are enabled to take proactive steps to maximize proactive resiliency and customer business continuity.

• Customer communication associated with service events is predictable, seamless, and complete.

• The response to customer events serves as the basis for continuous improvement activities across stakeholder teams.

Location/Travel: You may be based anywhere in the Americas and travel may be expected to range between 0 - 25%.

Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

• Collaborate across Americas SE&O with other Cloud Solutions Leaders to ensure an integrated Unified value proposition to all Solution Plays.

• Partner with America’s Specialist Team Unit (STU) Leaders and Core Unified Sales Leaders on Sales Strategies, Go-To-Market strategies, and driving growth.

• Work collaboratively with the Customer Success leadership teams across the Operating Units to identify opportunities for Support and service-delivery improvements and be part of the solution for areas if improvement.

• Deeply understand and represent the needs of America’s customers to worldwide Support and service delivery functions. Be an advocate and champion for America’s customers across key stakeholders.

• Develop and orchestrate reactive response plans across the US Area.

• Design and implement key performance indicators (KPIs) of customer performance for the US Area. Report at a senior executive level on these KPIs.

• Embody our culture (https://careers.microsoft.com/v2/global/en/culture) and values (https://www.microsoft.com/en-us/about/corporate-values) .

Qualifications

Required/Minimum Qualifications

• 10+ years marketing strategy, business planning, sales enablement, business development, technical pre-sales, or related work experience.

• 10+ years of experience in customer-facing, service delivery and/or sales roles in the technology industry

• 5+ years experience leading large teams, with varied scope, including previous work experience managing managers

• Prior experience delivering business critical Support or services to enterprise customers at scale.

Additional or Preferred Qualifications

• 15+ years marketing strategy, business planning, sales enablement, business development, technical pre-sales, or related work experience AND Bachelor's Degree in Business, Marketing, Computer Science, or related field

• OR equivalent experience.

• 10+ years experience managing and expanding a product/solution portfolio and driving demand generation and pipeline acceleration within a complex (e.g., multinational or matrixed) organization.

• 5+ years of program management experience; ability to work on multiple projects simultaneously, manage ambiguity and drive for clarity.

• Experience orchestrating activities across multiple stakeholder teams and to lead through influence.

• Experience in customer service process design and continuous improvement.

• Leadership through Influence; ability to drive alignment with cross functional teams to a common objective and define execution priorities against objectives.

• Ability to show results in a data-driven manner.

Field Product Marketing M6 - The typical base pay range for this role across the U.S. is USD $154,500 - $273,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $199,600 - $299,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until July 6, 2024.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .