With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.

We're actively seeking a Cloud Solution Architect (CSA) – Azure Data & Analytics who specializes in Azure Data, Analytics & AI services and solutions. As a CSA, you'll be at the forefront of driving our customers' transformation on Microsoft Azure by:

• Business Value: The ability to convey the business needs and value of proposed solutions, plans, and risks to stakeholders and decision makers. This includes the ability to persuade and inform based on facts and alignment with goals and strategy.

• Trusted Advisership: The ability to build trusted advisor status and deep relationships across stakeholders (e.g., technical decision makers, business decision makers) through an understanding of customer needs and technologies.

• Situational fluency: Using self-awareness as a mechanism to interpret verbal and non-verbal cues to increase your ability to "read the room."

• Insightful listening: asking insightful questions to understand the customer needs, issues, business environment and drivers, and going beyond what customer has said.

This customer-facing role involves owning the technical relationship between the customer and Microsoft. Your mission: help customers unlock the full potential of their Microsoft investments through architecture, implementation, and operational health engagements.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer-Centric Approach:

• Understand customers' overall data estate, business priorities, and IT success measures. Innovate with AI infused analytic solutions that drive business value.

• Prioritize Customer Satisfaction: Foster positive relationships and become a trusted advisor.

• Ensure Solution Excellence: Deliver solutions with high performance, security, scalability, maintainability, repeatability, reusability, and reliability upon deployment. Gather insights from customers and partners.

Business Impact:

• Drive Consumption Growth: Develop opportunities to enhance Customer Success and help customers extract value from their Microsoft investments.

• Unblock Customer Challenges: Leverage subject matter expertise to identify resolutions for customer blockers. Follow best practices and utilize repeatable IP.

• Architect modern Data & Analytics Solutions: Apply technical knowledge to design solutions aligned with business and IT needs. Create modernized Data & Analytics platform solutions with infused AI, lead Proof of concepts (POCs) and Minimal Viable Products (MVPs), and ensure long-term technical viability.

Technical Leadership:

• Advocate for Customers: Share insights and best practices, collaborate with the Engineering team to address key blockers, and drive product improvements.

• Continuous Learning: Stay updated on market trends, collaborate with the Data, Analytics and AI technical community, and educate customers about the Azure platform.

• Accelerate Outcomes: Share expertise, contribute to IP creation, and promote reusability to accelerate customer success.

Other

• Embody our culture and values

Qualifications

Required/Minimum Qualifications

• Bachelor’s degree in computer science, Information Technology, Engineering, Business or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or Business Applications consulting

• OR equivalent experience.

Additional or Preferred Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or Business Applications consultingo OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consultingo OR equivalent experience.

• 4+ years experience working in a customer-facing role (e.g., internal and/or external).

• 4+ years experience working on technical projects.

• Breadth of technical experience and knowledge in foundational security, foundational AI, architecture design, with depth / Subject Matter Expertise in one or more of the following:

o Deep domain expertise in Cloud Scale Analytics (Microsoft Fabric, Power BI, DataBricks), and Data Governance (Microsoft Purview) OR hands-on experience working with the respective products.

o Experience creating Data & Analytics Proof of Concepts (PoC), Minimum Viable Products (MVPs) for customers that lead to production deployments.

o Landscape: Knowledge of key Data & Analytics platforms such as AWS, GCP, Snowflake, etc.

o Software development practices like DevOps and CI/CD tool chains (i.e., Jenkins, Azure Developer Services, GitHub) and container orchestration systems (i.e., Docker, Kubernetes, Cloud Foundry, Azure Kubernetes Service, GitHub)

Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $103,800 - $200,300 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,700 - $219,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay (https://careers.microsoft.com/us/en/us-corporate-pay )

Microsoft will accept applications for the role until August 16, 2024.

#CES #GCS

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .