With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

In Modern Work (MW), we help our customers get and stay productive with Microsoft 365 product families.

We are expanding the Technical Support Engineering team to be “the” differentiator in the marketplace; and need the best and brightest to take our Modern Workplace automation to the next level by combining subject matter expertise with the power of AI.

In the Customer Service & Support (CSS) team we are looking for a Technical Support Engineering - Automation Development with a passion for delivering customer success. As a Technical Support Engineer- Automation development you will own, troubleshoot and solve highly complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Working as a Technical Support Engineering - Automation Development you will be collaborating with a small group of individuals working to deliver intuitive, insightful and effective tooling automation experiences to our support organization, engineering teams and customers directly through a variety of client surfaces all while keeping our customers’ data secure.

• Leverage the power of Azure & AI to deliver automated support solutions at a global scale

• Design and deliver simple, intuitive & contextually aware features & user experiences that improve support efficiency, accuracy and time-to-resolve through proactive and reactive tooling

• Partnerwith multiple Engineering teams to create fast, secure and reliable connections into the cloud services infrastructure

• Partner on code reviews for peers to ensure quality & consistency in the development and deployment pipeline

• Working alongside Embedded Escalation Engineers (EEE) and Program Managers that leverage the services to develop effective solutions that enable customers to self-help.

• Work with Privacy, Security, Trust and CELA teams to servicesaremaintained and evolved to meet the ever-changing regulations around Data Privacy

• Respond to service and maintenance activities (Availability Alerts, Security Alerts, Bugs Fixes) that fix defects & keep the services healthy and available for our customers and internal teams.

We are expanding the engineering team within Support to be “the” differentiator in the marketplace; and need the best and brightest to take our Modern Workplace automation to the next level by combining subject matter expertise with the power of AI.

Other

• Embody our culture and values

Qualifications

Required Qualifications

• 7+ years technical support, technical consulting experience, or information technology experience

• OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 5+ years technical support, technical consulting experience, or information technology experience.

• 3 years demponstrated experience devloping with C# and .NET, PowerShell

• 3 years experience working with cloud based services and associated technologies

Other Requirements

• Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Preferred Qualifications

• Experience working with Large Language Models (LLMs) or Machine Learning (ML)

• Experience working with Azure technologies (Cosmos DB, Data Factory, Service Fabric, Functions, Data Lake, Identity Mangement, API Management)

• Service engineering and/or DevOps experience at internet scale involving user data and/or software development for an enterprise level product

• Ability to partner within virtual teams towards executing on multiple technical initiatives simultaneously

• Communication skills that are able to present complex technical issues to a general audience are important.

• Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

#CES #CSS #MW #Supportability

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .