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College of Western Idaho Student Success Coach in Nampa, Idaho

Student Success Coach Nampa - Staff

Apply now ( Job no: 495644

Advertised: Nov 20 2023 MST

Applications close: Dec 04 2023 MST

Reports To:

Assistant Director, Student Engagement

Position Status:


Posted Pay Range:


About Us:

The College of Western Idaho (CWI) is committed to empowering students to succeed by providing affordable and accessible education to advance the local and global workforce.

Offering premier programs and degrees that make a difference, CWI remains a top choice for higher education in the Treasure Valley. Empowering the community one student at a time, CWI moves fearlessly forward paving the way to bold new futures with flexible options, exceptional tuition value, and support every step of the way. ( to learn more.

Position Summary:

Student Success Coaches empower students through meaningful, intentional student interactions to promote retention and completion. These interactions are based on the assessed and expressed educational needs of each student.

Student Success Coaches (SSC) provide consistent and proactive support, guidance, and interaction to assigned students. SSCs intentionally help students develop skills, behaviors, and habits that contribute to success in college. This includes fostering a student-centered environment through leverage and opportunities and services that meet the identified needs of each individual student. Coaches also provide opportunities for students to engage and interact with the college by planning and executing targeted engagement events and programs. Additionally, coaches provide focused support to designated sub-populations of students, as needed. This SSC role will be focused on supporting students currently enrolled in the CWI Advanced Mechatronics Engineering Technology (AMET) program.

Essential Functions:

• Foster a student-centered environment for AMET students through programming, faculty and student interaction.

• Build intentional and supportive relationships with assigned students. Work closely with faculty, administration, and other student services to connect students to opportunities to connect with career goals, academic goals, and support student success and excellent service to students.

• Maintain frequent contact via telephone, email, text messages, in person meetings, and other means with assigned caseload of students.

• Assist students in the use of existing resources for career exploration and assist with programs and services related to career development and educational attainment. Plan, implement, and assess academic success, faculty interaction, career exploration, and community development programs and events.

• Develop, coordinate, facilitate, and/ or present opportunities that advance student success.

• Monitor student progress to degree completion and offer intervention services for at risk students.

• Maintain expert level knowledge of applicable policies, procedures, regulations, rules, statutes, and laws.

• Assist students in understanding how they are impacted by college, state, and federal procedures, regulations, rules, statutes, and laws.

• Provide first line support for students and make appropriate referrals to other campus and external resources.

• Model problem solving strategies and civil discourse in support of student success.

• participate in institutional, school, and department initiatives to foster student success.

• Convey by words and actions the values expected by CWI.

• Other duties as assigned.

Minimum Qualifications:

• Bachelor's degree; or an Associate’s degree with relevant work experience.

• Strong cross cultural, interpersonal, and writing skills.

• Experience with event planning/coordination.

• Ability to interpret, follow, and administer student and administrative policies.

• Ability to communicate effectively both in oral and written form.

• Ability to function as a positive and contributing member of a dynamic team.

• Ability to travel between various locations and drive a college-owned van as needed.

• Bilingual (English/Spanish) strongly preferred.

• 2-3 years of experience in a college or university advising, career counseling, student affairs, housing, or other student service field preferred.

• Experience working in a Community College setting serving a diverse, non-traditional student population preferred.

• Experience working within programs or training settings geared towards working with smart technologies such as robots, automated systems, and computer-integrated manufacturing equipment preferred.

• Ability to lift at least 50 Lbs. with or without an accommodation.

Additional Instructions for Applicants:

*This is a grant-funded position that is contingent upon continued funding. Grant-funded positions are subject to at-will employment policies, as well as applicable grant provisions and conditions.


Unlock a world of unparalleled benefits at the College of Western Idaho, where we redefine excellence in affordable and comprehensive benefits packages!

  • Premium Plan Rates

  • For more information on health insurance, including coverage details and plan summaries, visit

  • Retirement plans with employer contribution of over11%

  • Health Savings Accounts and Flexible Spending Accounts (

  • Employer-paid life insurance and short- and long-term disability insurance

  • Eleven paid holidays per year (faculty may vary)

  • Generous vacation and sick leave

  • Paid Parental Leave

  • Tuition discount on classes at CWI and other colleges

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, gender identity, sexual orientation, or any other applicable legally protected status.