POSITION TITLE: Client Services Manager - International

Reports to: Director, International Assignment Services

PRIMARY FUNCTION:

Responsible for effectively managing the daily operation of the business unit, ensuring customer and client needs are met in a timely, efficient manner through the delivery of high-quality service. Works in collaboration with Director and Account Management team to ensure strong customer relations and operational excellence. Manages the performance of individuals to create/maintain a high-performance team.

MAJOR DUTIES AND RESPONSIBILITIES:

Operations

Oversees allocation of resources and staff to maintain appropriate standards of coverage, addresses volume fluctuations and ensures availability of resources. Analyzes, researches, and identifies team service issues, addresses issues that are easily resolved and makes recommendations to the Director for improvements regarding more complex issues. Provides consistent communication to team members and Director regarding individual/team measurements and results.

People and Organizational Development

Creates an environment that fosters team effectiveness and cooperation, motivation, and professional growth. Works with Director to continuously develop overall team performance, effectively utilizing team resources and implementing improvements. Assesses strengths and developmental needs of employees and provides timely, clear, and objective coaching.

Client Relations

Works in tandem with Director(s) and Account Management team to ensure accuracy and compliance with proper business practices/client policy; audits files, ensure online integrity. Maintains continuous communication with the full team to ensure Top Block service delivery. Works with appropriate business partners to ensure effective account start-up.

CRITICAL DIMENSIONS/SKILLS:

• Demonstrated Leadership Skills

• People and Organizational Development

• Relationship Management and Influencing Skills

• Entrepreneurial Perspective

• Excellent communication and influencing skills

• Planning/Organizing and Implementation Global mindset

• Knowledge of International Assignment Management (e.g., expatriate management expertise preferred)

• Technical knowledge of compensation deliverables as part of a client’s International Assignment Programme preferred

Why Join Us:

As a Cartus employee, you will be part of a global company that focuses on Diversity, inclusion, and equality. We foster a supportive, fun, and open environment. Cartus supports their employees in different ways, from career and professional development to physical and mental wellbeing. As a Cartus employee, you will have access to the below and more:

• Extensive new hire training

• Full IT equipment provided

• Reward & Recognition Programmes

• 23 days holiday plus bank holidays

• Additional days off for your birthday and for Christmas Eve

• Private Medical Scheme

• Long Term Sickness insurance

• Pension Scheme

• Life Insurance

• Employee discount platforms

• Wellbeing initiatives

• Employee Resource Groups

How to apply…

Do you feel like you would be a good fit for this role? If so, then be sure to click apply.

For more than two decades, Sunbelt Title Agency has operated as one of Florida's leading independent title and settlement companies. Sunbelt operates in more than 40 offices throughout eastern, central, western and southern Florida. Sunbelt Title is a subsidiary of Anywhere Real Estate Inc.

Anywhere Real Estate Inc. (http://www.anywhere.re/)  (NYSE: HOUS) is on a mission to empower everyone’s next move. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate (https://www.bhgre.com/) , Century 21® (https://www.century21.com/) , Coldwell Banker® (https://www.coldwellbanker.com/) , Coldwell Banker Commercial® (https://www.cbcworldwide.com/) , Corcoran® (https://www.corcoran.com/) , ERA® (https://www.era.com/) , and Sotheby's International Realty® (https://www.sothebysrealty.com/eng)

The Anywhere portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and underwriting joint ventures.  Supporting approximately 1.5 million home transactions in 2021, Anywhere is focused on simplifying, digitizing and integrating the real estate transaction for all consumers, no matter where they may be in their home buying and selling journey.  With innovative products and technology, Anywhere fuels the productivity of its approximately 196,200 independent sales agents in the US and approximately 136,400 independent sales agents in 118 other countries and territories.

At Anywhere Real Estate, diversity fuels success – for our company, for our employees, and for our industry. We strive to be a top destination for diverse talent, committed to creating a culture of belonging that empowers everyone’s next move. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value diversity – respecting backgrounds, cultures, perspectives, and beliefs. We develop our diverse talent base – through increasing representation in executive key leadership roles with actions including mentorship programs and partnerships with real estate associations that promote diversity and inclusion. Read more about our company’s diversity, equity, and inclusion efforts in our annual Corporate Social Responsibility Report (https://assets.website-files.com/633f08923c4c519693723aa5/63f7690462db639dcd8b18de_Anywhere%20CSR%20Report%202022.pdf) .

You’ll find our commitment to diversity reflected in our achievements:

• Recognized as one of the World’s Most Ethical Companies since 2011.

• Anywhere has also been designated a Great Place to Work since 2019.

• Recognized by Fortune as one of America’s Most Innovative Companies.

• Honored by Forbes as one of the World’s Best Employers for Diversity and Top Female Friendly Companies.

With a diverse employee population, we know we will succeed together and move real estate to what’s next. We hope you’ll join us.

EEO Statement: EOE including disability/veteran