Application Technician 1 - Cash

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Application Technician 1 - Cash

Salary

$44,122.33 Annually

Location

Nashville, TN

Job Type

Full-Time Civil Service

Job Number

25045E

Department

Metro Water Services

Opening Date

09/19/2024

Closing Date

9/29/2024 11:59 PM Central

• Description

• Benefits

• Questions

Position Description

The Application Technician 1 - Cash position is located in the Customer Care Center Division of Metro Water Services (MWS) serves in the Cash area performing cash and accounting duties related to Metro Water Services customer accounts and payments. Excellent oral and written communication skills are required to be successful in this structured, fast-paced environment. This is a sedentary job in a traditional office environment.

Employees at Metro Water Services (MWS) work around the clock to supply, treat, manage, and protect our water resources in a sustainable manner for the benefit of all who live, work, and play in our community. Our dedicated, diverse workforce provides high quality drinking water and the best in wastewater treatment, storm water management, and waste collection services for our customers in the Nashville-Davidson County area. Our employees work together to service more than 210,000 water and 216,000 sewer accounts along with over 150,000 curbside waste collection customers.

Typical Duties

• Provides maintenance of the payment kiosks located at the customer care center building.

• Posts payments delivered to customer care center building via USPS.

• Prepares bank deposits.

• Prepares reports from the kiosks and provide these reports to the Admin Accounting area.

• Performs cash updates in enQuesta.

• Reconciles accounts as related to payments and charges and fees.

• Initiates return check and credit card payment process on customer accounts to include setting and removing appropriate pay restrictions.

• Researches and corrects misapplied payments.

• Ability to count and exchange cash.

• Prints refund checks.

• Performs charge backs and return of payments to a customer financial institution.

• Follows all best security practices associated with a cash room.

• Performs financial adjustments to customer accounts.

• Uses various software to perform searches and do research regarding payments.

Minimum Qualifications

High School Diploma or equivalent plus four (4) years of applications, financial and/or technical related experience.

"No Substitution"

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

Preferred Experience, Knowledge, Skills, and Abilities

• Documented cash handling experience/cashiering functions

• Experience using software programs including Customer Information Systems, Cashiering System, or similar

• Experience in utilizing multiple software applications simultaneously

We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.

Requests for ADA accommodation for the recruitment process should be directed to Human Resources at 615-862-6640.

Full-time, Civil Service positions -

10 Vacation Days per year (increasing after 5 years of service)

1 Sick Day per month

12 Paid Holidays per year

Public Safety - Sworn and Civilian positions -

20 vacation days per year

3 Personal days per year

1 Sick Day per month

12 paid holidays per year

Part-time, Non Civil Service positions - Visit HR and Benefits webpages for more information.

Full-time, Non Civil Service positions - contact hiring department for benefits information

Seasonal/Temporary positions - no benefits offered.

01

What is the highest level of education you have completed?

• No diploma

• High School Diploma or equivalent

• Associate's Degree

• Bachelor's Degree

• Master's Degree

  02

  How many years of applications, financial and/or technical related experience do you have? If none enter N/A

• No experience

• One year

• Two years

• Three years

• Four or more years

  03

  Briefly describe your applications, financial and/or technical related experience as it related to the position. If none "n/a"

  04

  Briefly describe any cash handling or performing cashier functions experience you may have. If none enter N/A

  05

  Briefly describe your experience using Customer Information Systems, Cashiering System, or similar software programs (i.e enQuesta). If none enter N/A

  Required Question

Agency

Metropolitan Government of Nashville & Davidson County

Address

Human Resources Department 700 President Ronald Reagan Way, Suite 201 Nashville, Tennessee, 37210

Phone

(615) 862-6640

Website

http://www.nashville.gov/Human-Resources/Employment-Opportunities.aspx

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