The Opportunity

Delaware North Sportservice is seeking an Assistant General Manager to join our team at the Bridgestone Arena in Nashville, Tennessee. We are seeking a Food and Beverage leader with 7+ years of food and beverage management experience who will oversee our suites, clubs, catering, restaurants, concessions, and retail operations.

Our ideal candidate is dedicated to delivering the highest quality of food and beverage services to our guests - taking great pride in their work and the impact they will have on creating exceptional experiences.

Relocation assistance will be provided for this role.

Pay

Minimum – Anticipated Maximum Base Salary: $104100 - $140500 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .

Benefits

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance

• 401(k) with up to 4% company match

• Annual performance bonus based on level, as well as individual, company, and location performance

• Paid vacation days and holidays

• Paid parental bonding leave

• Tuition and/or professional certification reimbursement

• Generous friends-and-family discounts at many of our hotels and resorts

Responsibilities

• Assist General Manager in setting short- and long-term departmental goals and objectives that cover a range of areas, including people development, company policies and operating budgets.

• Oversee season planning process ensuring alignment with Delaware North, client expectations, and operational goals.

• Engages in the financial goals of the operation with support from the General Manager in budget planning, P&L management, financial reporting, action plans, and projections to ensure cash, inventory, and payroll procedures are in place.

• Review financial reports and developing action plans to best achieve business goals.

• Collaborate with culinary leadership and partners to drive menu development and associated operational enhancements.

• Identify opportunities and drive continual improvement in our location operations.

• Hire, train, and develop the team and ensure all team members at the unit are supported and managed effectively to provide an optimal experience for guests and team members.

• Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members.

• Build and maintain strong relationships with clients, guests, subcontractors, not-for-profits and Delaware North team members.

• Maintains state, federal and business compliance, including responsible alcohol service guidelines, safety and sanitation standards, and client requirements.

• Special projects as assigned by upper management.

Qualifications

• A minimum of 7 years of food and beverage management experience in a high-volume sports and entertainment setting such as an arena, ballpark, or stadium is required.

• Bachelor's degree in hospitality, Business Management, or a relatable discipline is preferred.

• Operational financial management, profit and loss management, financial reporting, and budgeting are required.

• Ability to build foundational relationships with excellent oral, written, and communications skills.

• Strong commitment to client and guest engagement will be critical to this individual's success.

• Ability to lead and make decisions in a fast-paced high-pressure environment.

• Strong technical skills and POS system experience required.

Who We Are

Delaware North is the concessions and retail partner at Bridgestone Arena dating back to 1996. The multipurpose venue is home to the NHL's Nashville Predators. We manage concession outlets and four clubs, including an exclusive lounge offering an all-inclusive food and beverage experience.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.