The AllParts Medical organization provides solutions to customers to ensure patient serviceability. As part of Philips Global Services & Solutions, AllParts Medical is a global leader in medical components, parts, assemblies, and full units.

Your Role:

• Providing technical resolutions in medical parts repair and testing while supporting APM Operations, communicating solutions or actions, taking ownership, and acting in accordance with regulatory guidelines.

• Accurately documenting Quality Assurance Work Order records, which include diagnostics, resolution & test procedures, using the digital ERP system and capturing solutions for knowledge sharing.

• Recording test & repair time, parts consumed/returned/failures in real-time via the digital ERP system.

• Handling escalations, complaints (safety/non-safety related), or feedback and following agreed processes to ensure accurate capture of information for timely follow-up.

• Demonstrating a customer-first attitude and exhibiting excellent written communication and documentation skills, as well as proficiency in computer, PC, and internet use.

• Determine cost-effective repair solutions to minimize test and repair time.

• You must be able to successfully perform the following minimum Physical, Cognitive, and Environmental job requirements with or without accommodation for this Shipping/Warehousing position.

You're the right fit if:

• Associate or Bachelor’s degree with focus in electronics or engineering, preferred.

• 3+ years of relevant experience is highly preferred.

• Experience in Healthcare and ERP system like Salesforce.com is preferred.

• Detail oriented with interest in data, database management and analytics.

• Logical problem solver able to work independently.

• Solid technical knowledge and experience in Engineering fundamentals.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Read more about our employee benefits.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

For this position, you must reside in or within commuting distance to the Nashville, TN area.

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It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

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