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Amazon Contract Optimization Lead, DSP Operational Efficiency Team in Nashville, Tennessee

Description

At Amazon, we work hard to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The Last Mile Delivery Service Partner Team, who supports Delivery Service Partners (DSPs) in one of the fastest-growing industries in the world, is seeking a Contract Optimization Lead to help us in this journey.

The Delivery Service Partner (DSP) Operational Efficiency team works with internal stakeholders WW to support the relationship between AMZL and our DSPs.

As a Process Optimization Lead, you will be the primary contact for internal Amazon teams who have questions regarding contracts and agreements we have with DSPs. In addition, you will be responsible for managing policy and agreement changes, building relationships with internal Amazon teams, and leading collaboration efforts aimed to identify, define, and maintain programs and initiatives that measurably improve the customer experience.

Key job responsibilities

Execute daily / weekly / monthly contract changes

Optimize and Automate Process/Tasks.

Cross-functional work with Legal, Country Teams, Program Teams and Product Teams to drive standardization and optimization.

Daily metrics, Wiki updates, and DSP support updates.

Create files for communications, secure approvals, answer internal questions, and ensure parity across programs

Maintain contract records and document

Review and update SOPs as required

Prioritize while balancing multiple tasks

Assist with other DSP program activities as needed.

Basic Qualifications

  • Experience with Microsoft Office products and applications

  • Experience with computers and Microsoft Office products and applications

Preferred Qualifications

  • Experience using data to drive root cause elimination and process improvement

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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