Description We are seeking a Desktop Support Analyst to join our team located in Nashville, Tennessee. As a Desktop Support Analyst, you will be responsible for providing basic support and maintenance within the Information Technology department. This includes tasks such as printer/copier support, equipment maintenance, storage room maintenance, desk setups, and A/V support. This role offers a short term contract employment opportunity.

Responsibilities:

• Provide basic support and maintenance within the Information Technology department.

• Assist with printer/copier support, including toner & paper refresh, ordering supplies, removing jams, and recycling toner.

• Regularly monitor and maintain desk setups, including new hire setup, office moves, and regularly monitoring all desks for extra, missing, or malfunctioning equipment.

• Provide A/V support for special office events and video conference and telecommunications systems for meetings.

• Maintain Asset Management database and manage storage room inventory and cleanliness.

• Coordinate the repair and return of damaged laptops to Lenovo Depot Repair and manage asset disposal with vendor.

• Coordinate IT courier services and FedEx shipments.

• Provide basic IT troubleshooting and assist staff on use of office equipment, including fax, scanner, and copier.

• Utilize skills in Citrix Technologies, Dell Technologies, EO/IR systems, Mac Computers, Microsoft, Active Directory, Computer Hardware, Configuration Management, and Deskside Support. Requirements • Proficient in Citrix Technologies

• Experience with Dell Technologies

• Knowledge of EO/IR systems

• Familiarity with Mac Computers

• Proficiency in Microsoft software and applications

• Skills in Active Directory management

• Experience with Computer Hardware

• Ability to perform Configuration Management

• Experienced in Deployments

• Proven expertise in Deskside Support

• Excellent problem-solving skills

• Strong communication and interpersonal skills

• Ability to work in a team and independently

• Bachelor's degree in Computer Science or related field is preferred

• Prior experience in a similar role is advantageous

• Strong organizational skills and attention to detail

• Ability to handle multiple tasks and prioritize effectively

• Willingness to stay updated with the latest technological advancements and industry trends. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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