Description

Introduction

Do you want to join an organization that invests in you? At CereCore, part of HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Manager Meditech Application Services like you to be a part of our team.

Job Summary and Qualifications

The Manager of Meditech Support Services provides operational and managerial leadership in executing organizational goals and priorities to manage current and future support services for CereCore clients. Primary responsibilities include serving as a support services leader with CereCore, managing the MEDITECH L2 support services team. The individual is a subject expert in their field. This individual also helps resolve highly complex issues for CereCore client base applications and coordinates client-wide support services. The Manager of Support Services requires subject knowledge across multiple applications in MEDITECH or other EHR systems. This position must stay abreast of the latest application developments to ensure service levels proactively meet or exceed the client’s requirements and service level agreements with key stakeholders and vendors. This position requires strong people management skills, personal drive, and the ability to see strategy through to execution in a matrix reporting environment. Strong written, verbal, and presentation skills are required.

Supervises – A team ranging from 5 to 15 team members who are responsible for providing Level Support Services for applications and systems.

Key Interactions – Leadership, Clients, Staff, Vendors, Partners

Duties (included but not limited to):

• Manage all facets of the service experience for issues escalated to CereCore MEDITECH Support team.

o Coordination of internal and external fix agent efforts for all Level I, Level II, and Level III incidents

o Management of analyst productivity, staffing levels and skill set mix

o Management of communications related to enhancements, issues / defects and planned outages

o Management of on-going compliance with published service levels

o Direct management of critical enterprise incidents and executive escalations

o Provide education and guidance for clients with custom IT service needs

• Meets with internal and external client leadership teams, as needed, to align strategy, services, and delivery activities.

• Responsible for personnel management, performance reviews, competency development, and coaching of staff.

• Builds and maintains relationships with business operations, CereCore leaders, IT&S, Industry Groups and vendors.

• Organizes, plans, assigns, and monitors completion of support services and measures based on delivery and financial success.

• Participates in the development of client and organizational application support standards, policies, and procedures.

• Works with enterprise subject matter experts and services resources and L1 support services in managing resolution of client application incidents and requests.

• Creates an environment that encourages information sharing, team-based resolutions, cross-training, and process improvement within the area and across organizational boundaries.

• Promotes system security and patient confidentiality and helps ensure compliance.

• Adheres to Code of Conduct and Mission & Value Statement.

• Participates in special projects as needed and performs other duties as assigned.

Knowledge, Skills and Abilities

• Excellent relationship management skills

• Excellent verbal and written and communication skills

• Critical thinking and investigation skills necessary to quickly and effectively assess the impact of a given incident

• Demonstrated success leading cross-functional teams as part major incidents (crisis) management

• Demonstrated success in leading a team of professionals (including licensed clinicians, certified technicians and /or tenured healthcare business professional)

• Demonstrated proficiency in client facing communication and problem solving skills and ability to manage multiple projects.

• Solid understanding of appropriate clinical workflows, commercially available technology, relational database concepts, and package system implementations

• Mature understanding of application support service processes and workflow.

• Demonstrated customer orientation and satisfaction.

• Demonstrated ability to recruit, develop, and retain staff.

• Competency in basic PC use and required tools.

What qualifications you will need:

• College graduate preferred

• Seven or more years of specifically related experience

• EHR experience, MEDITECH systems.

• Clinical experience or hospital experience is a plus.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Manager Meditech Application Services opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.