About Us

Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, Freeman’s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 96-year legacy in event management as well as new technologies to deliver moments that matter.

Summary

The Organizer Operations Manager is responsible for ensuring the smooth execution of a show from conception to completion. The Organizer Operations Manager is accountable for the oversight of the logistical elements of a trade show. An ability to establish a strong and supportive relationship with clients, exhibitors, vendors, and the Freeman team is critical to the success of this position. The Operations Manager must proactively provide frequent communication to team members, vendors, and clients.

This position will support our Organizer Operations group under our Growth (Sales) team and is eligible to work a remote schedule.

Essential Duties & Responsibilities

• Manage and support the Exhibitor Appointed Contractor program and events

• Execution of all aspects of the event including but not limited to: decorator requirements, facility requirements, registration needs, graphics, food and beverage, transportation, conference logistics, special event management, project or feature oversight, and expo planning and logistics

• Sponsorship fulfillment

• Develop accurate forecasts and budgets, ensuring operational goals are met, and expenses do not exceed budget

• Foster relationships with industry leaders and the sponsoring associations

• Establish partnerships will all vendors, providing clear direction for their show responsibilities

• Develop strong relationships with exhibitors, handling booth regulations, vendor issues and overall communication regarding operations with clients, ensuring that all communication is clear, concise, and consistent with show guidelines

• Negotiate with facilities and vendors to ensure lowest cost, while maintaining high quality service for show management and exhibitors

• Develop and maintain production schedules for projects, verifying that deadlines are adhered to

• Create floor plans and manage layout changes and related booth regulations

Education & Experience

• Bachelor’s degree or equivalent combination of education and experience

• Four years operational/show management experience in tradeshows, with strong working knowledge of venues, decorators, freight, floor plans, conference programs, and other event related areas

• Comprehensive knowledge of meeting planning and tradeshow logistics

• General Service Contractor experience is a plus

• Strong team player who can interact well with external clients, vendors, and other internal teams

• Familiarity with association and client management environment

• Ability to oversee multiple client event portfolios simultaneously

• Project oriented with superior attention to detail and outstanding organizational and prioritization skills

• Excellent written and verbal communications skills required

• Ability to quickly recognize or anticipate problem areas and quickly develop solutions

• Flexible, self-motivated, energetic, who uses time productively and efficiently

• Strong and proficient skills with Microsoft Office tools such as Excel, Word, and PowerPoint

• Should possess strong negotiating skills

• Ability to work well under pressure

Travel Requirements

Travel up to 25%

What We Offer

Freeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.

• Medical, Dental, Vision Insurance

• Tuition Reimbursement

• Paid Parental Leave

• Life, Accident and Disability

• Retirement with Company Match

• Paid Time Off

Diversity Commitment

At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.