PC Imaging Technician

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

CACI is seeking a PC Image Technician to join our Desktop Engineering team on a contract supporting Department of Homeland Security. The PC Image Technician is primarily focused on providing on-site support for individual and bulk image deployments. Imaging will include support to include both laptop and desktop hardware installations, validation, testing and will be conducted from customer and contractor sites.

What You’ll Get to Do:

Serve as a Desktop Engineering team member responsible for image deployments. Responsibilities include:

• Re-image Windows 10/11 laptops and desktops for replacement / redeployment (In-Office)

• Complete technical troubleshooting of computer hardware and software issues in a timely manner

• Update relevant IT ticketing system to record, technical steps taken and any complications

• Install and configure additional software and hardware as needed

• Update SOPs and Work Instructions on routine imaging tasks

• Respond, resolve, or escalate all service requests and incidents following established procedures

• Conduct testing of drivers, applications, peripherals, and operating system configurations

• Perform additional duties as assigned

You’ll Bring These Qualifications:

• Ability to obtain DoD Security Clearance

• Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred

• Bachelor’s degree or 6 years of experience without degree.

• Any Microsoft certification

• Highly responsible, team-oriented individual with very strong communication skills and work ethic

• ITIL Foundation certification (not required to start but expected to attain in first six months)

• Flexibility to work at different locations within the National Capital Region (DC and National Harbor, MD)

These Qualifications Would be Nice to Have:

• Relevant DHS focused experience or agency knowledge

• Testing and imaging PC images for workstations and laptops

• Desktops and laptops (DELL, HP preferable)

• Windows desktop operating systems (WIN10)

• Knowledge of peripherals such as cameras and printers

• Microsoft SCCM

• Microsoft Office 365

• NIST 800-171 controls, and CMMC compliance

• Service Now or similar ticketing tool to document incidents and service requests

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci)

Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .

The proposed salary range for this position is:

$54,200 - $111,000

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.