Summary You will serve as a Management and Program Analyst in the NAVSUP headquarters (HQ), ACOM for Corporate Operations, Total Force division. Responsibilities You will serve as the expert and customer service agent for one or more of the following: Navy ERP User Management (UM) support for NAVSUP HQ and, Navy Workforce Management (WFM) Tier 2 Business Office. You will provide daily customer service for Navy ERP User Management. You will independently resolve issues for ERP users who require access to specific transactions. As a subject matter expert for Total Force systems, you will the incumbent implements enterprise wide procedures that minimize errors and enhance processes while maintaining overall data integrity. You will maintain standard Managers’ Internal Controls (MIC) checklist, in alignment with policy updates, and provide timely input to annual Navy ERP User Provisioning. MIC checklist completion for NAVSUP HQ. You will analyze requests for data integrity and policy compliance, and work with customers to receive/track and close help desk tickets/emails for customer support and system access. Requirements Conditions of Employment Qualifications Your resume must demonstrate at least one year of Management and Program Analyst work equivalent to the GS-11 level in the federal service utilizing a knowledge of management and organizational principles, qualitative and quantitative methods and applying analytical and evaluative techniques to a wide range of assignments, issues, or studies concerning the efficiency/effectiveness of automated business processes as they relate to NAVSUP organization and manpower management business. I have experience serving as the subject matter expert and primary customer service agent for one of the following areas: Navy ERP Workforce Management (WFM) Tier 2 Business Office or, Navy ERP User Management (UM) support for NAVSUP HQ. Examples of specialized experience may include the following: 1)Applying analytical and evaluative methods to resolve complex or unique issues; 2) Implementing enterprise wide system procedures that minimize errors and enhance processes while maintaining data integrity; 3) Analyzing and responding to customer system issues, to provide advice and determine appropriate actions necessary to resolve and improve enterprise wide operations; and 4) Developing desk guides and standard operating procedures (SOPs) to ensure mission success and promote audit readiness.. Additional qualification information can be found from the following Office of Personnel Management web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Education Additional Information This position is covered by the Department of Defense Priority Placement Program. Additional vacancies may be filled by this announcement. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. During the application process you will have the option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation. ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category (score 85) or higher. ICTAP candidates must provide copies of all of the following documentation at the time of application: 1) agency notice; 2) most recent performance appraisal; and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location. Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate. For more information about ICTAP eligibility please review the following link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/ Military Spouse Preference applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position. Uncommon Tour of Duty: This position is subject to work an uncommon tour, including nights, weekends, and holidays to meet mission requirements. Overtime or night differential pay and/or unusual duty hours may be required.