Job Descriptions:

Job Summary: Under the direction of the Deposit Operations Team Leader, performs all required functions in accordance with regulatory compliance guidelines, with special focus on verification of proper account documentation and product knowledge training of deposit accounts and products. Ensure all day to day operational functions are performed in a timely manner.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Responsible for the day to day support of deposit operational functions including; research, analyze and process daily ACH and check exception items, RTP exception items, balancing ACH origination files, in accordance with policies, procedures and the NACHA operating rules in a timely and accurate manner.

• Processes Returned Deposited items from Federal Reserve.

• Processing check adjustments received daily.

• Responsible for research and responding of legal correspondence including subpoenas, levies, garnishments, etc.

• Generate and review overdrawn account reports, submit charge off accounts on ChexSystems and maintain documentation in IDentifi.

• Assist as needed with the processing of wire transfers and callbacks - incoming and outgoing wires.

• Quality control for new accounts and maintenance of existing accounts to ensure adherence to regulations, policies and procedures.

• Performs monthly monitoring and verification of selected reports.

• Keep abreast of industry scams, fraud trends, and evolving security risks to prevent fraud losses to the bank and customer.

• Responsible to create and update procedures in accordance with fed and state regulations and communicating changes to appropriate personnel.

• Compile research and tracking of customer’s requests and issues.

• Perform and respond to necessary inquiries on deposit customers.

• Follow up and work directly supporting department areas ensuring daily correspondences are researched and resolved in a timely manner.

• Cross train to provide backup to Operations Specialist personnel as necessary to expedite workflow.

• Provide prompt, courteous service to internal/external customer promoting professionalism, confidentiality and the desire to assist.

• Perform additional duties as requested or assigned.

• Assist with annual and periodic audits.

JOB REQUIREMENTS

• Highly motivated and experienced managing multiple tasks.

• Demonstrate and promote high ethical standards and behaviors.

• Strong customer service and problem-solving skills.

• Maintain a positive and professional manner at all times.

• Completes tasks on time or notifies appropriate person with an alternate plan.

• Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; monitors own work to ensure quality.

• Ability to work effectively in a team environment and collaborate with others.

• Adapts and helps others manage change.

• Perform additional duties as requested or assigned.

• Fluent in written and verbal English communication skills.

• Experience with MS-Office products, specifically; Word, Excel, Visio.

• Must have reliable transportation; must be flexible and able to adapt to new job locations and re-assignments as directed.

• Ability to adhere to Needham Bank’s Core Values Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing).

• Strong attention to detail, analysis and decision-making skills.

Required Experience:

EDUCATION & EXPERIENCE

• High school diploma or equivalency required

• Knowledge of Banking preferred

WORKING CONDITIONS/PHYSICAL DEMANDS

• Normal business office environment

Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.

At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.

Keyword: deposit operations

From: Needham Bank