Job Title

Receptionist

Job Description Summary

Job Description

Ensures a smooth and seamless employee and guest experience by communicating warmly, clearly and effectively with the employee, guest, employee host, vendors, etc. to meet the request at hand

Consistently offers professional, friendly and welcoming interactions

Answers and screens all incoming internal calls to handle caller’s inquiries whenever appropriate and possible. Re-directs calls as needed and takes adequately detailed messages when required

Greets, assists and/or directs visitors, vendors and the general public employing a professional, courteous, and respectful demeanor at all times

Manages visitor badges and maintains appropriate visitor records

Is actively visible in the reception area and always accessible to the customer via phone, walkie talkie. Provides advance notice to manager and customer for personal time off.

Provides administrative relief and support, as needed, for personnel in administration, mail room and copy/publication

Maintains guest registration logs via electronic guest management system

Schedules, organizes and assists with event and meeting room reservations

Reviews all appropriate documents, manuals and standard operating procedures to be familiar with details of engaging with guest visitors, employees and visitors

Assists with any changes or new information promptly and reliably, following up with the customer to ensure satisfaction with course of action

Ensures positive guest/group experience, through personal interaction and attendance at functions or other interactions throughout the day. Must be flexible to accommodate irregular and/or extended hours.

Assists with administrative responsibilities, including supply ordering, visual inspection of conference rooms, guest space or supply closet or other responsibilities as required and requested.

Provides travel assistance, calling cabs, communicating arrival, etc.

Displays professionalism and a sense of pride in all aspects of his/her duties and responsibilities

Understands and adheres to all safety and security protocols

Reviews internal work order system and reports service requests through building work order system. Communicates to building management as tenant/landlord liaison

Requirements

Minimum of 2 years of reception experience

2 years of experience in face-to-face interaction with customers preferred

A pleasant phone voice and excellent verbal and written communication skills a must

Organization and attention to detail required

Must be able to work in a fast paced, high volume environment

Proven computer experience essential including proficiency in Outlook, Word and Excel required

Ideal candidate must have a positive attitude and be comfortable in providing customer service to a diverse population

Physical Requirements

While performing the duties of this job, the employee is regularly required to travel from floor to floor and may be required to travel outside between buildings in varying outdoor weather conditions

The employee may also be regularly required to sit or stand for prolonged periods of time

Regularly use hands to operate office machinery including, but not limited to, telephones, computers, fax, and photocopy machines

Regularly required to walk, talk and hear

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com . Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”