Responsibilities: - Greet and welcome guests in a friendly and professional manner - Check guests in and out of the hotel, ensuring all necessary information is obtained - Answer phone calls and respond to guest inquiries promptly and accurately - Provide excellent customer service, addressing guest concerns and resolving issues in a timely manner - Assist with reservations and room assignments, ensuring accuracy and efficiency - Maintain a clean and organized front desk area - Handle cash transactions and maintain accurate records - Collaborate with other hotel departments to ensure guest satisfaction - Perform night audit duties as needed

Skills: - Strong knowledge of hotel management systems and procedures - Excellent customer service skills with the ability to handle difficult situations calmly and effectively - Proficiency in operating phone systems and other office equipment - Solid understanding of hospitality management principles and practices - Experience working at the front desk of a hotel or similar establishment preferred - Ability to provide exceptional guest services, anticipating needs and exceeding expectations - Excellent phone etiquette with clear verbal communication skills - Multilingual skills are a plus, particularly in languages commonly spoken by hotel guests

As a Front Desk Agent, you will play a crucial role in creating a positive first impression for our guests. Your exceptional customer service skills, attention to detail, and ability to handle various tasks simultaneously will contribute to the overall success of our hotel. If you are passionate about hospitality and enjoy interacting with people from diverse backgrounds, we invite you to join our team.

Job Type: Full-time

Pay: $12.00 - $14.00 per hour

Expected hours: 30 - 40 per week