Primary Purpose

The primary purpose of the Income Maintenance Caseworker is to take and process assistance applications, re-determine eligibility and process and react to any changes in the client's situation. The Income Maintenance Team is comprised of six distinct units: Food and Nutrition Services, Adult Medicaid - PLA, Family and Children's Medicaid, Medicaid Transportation, Long Term Care/ SA/CAP and Day Care. Although Income Maintenance Caseworkers are assigned to a specific team at any given moment the worker may be asked to work in a unit they are not currently assigned to.

Essential Functions

95% Public Assistance Intake and Eligibility This position interviews, verifies information, opens and determines or re-determines eligibility for programs that are either new applications or that are applications where there has been a lapse in the certification period. This position also interviews, verifies information, reopens and determines eligibility for all cases that reapply when there has been no lapse in the certification period. This position documents, verifies and updates all changes in the client's situation. This position has the responsibility of satisfying all federal and state mandated verifications as well as any questionable data. This position is required to work in the NC FAST system. This is a complex system that at times has glitches, down time, and where errors occur even when the correct information is entered. It is vital that intense visual and mental concentration occurs when working in this system in order to ensure accuracy in the determination of eligibility in public assistance programs within this system.

This position could be required to primarily perform one or all of these functions, dependent upon the needs of the agency.

5% Other Duties The case worker adheres to other duties assigned by the Income Maintenance Supervisor II, Income Maintenance Administrator, and/or Director at their discretion. The caseworker also assists in disaster relief efforts that includes but it not limited to shelter duty. Assignment to emergency shelter duty during times of potentially dangerous or manmade disasters is an essential function of this position and you shall be required to fulfill these duties when instructed.

Minimum Education and Experience

• Graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum;
• or graduation from high school and two years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks with at least one year of such experience being in an income maintenance program;
• or graduation from high school and three years of paraprofessional, clerical or other public contact experience which included negotiating, interviewing, explaining information, the gathering and compiling of data, the analysis of data and/or the performance of mathematical or legal tasks;and
• one year of experience as an Income Maintenance Caseworker, or
• an equivalent combination of training and experience.

Additional Information

Employees are frequently subject to working with upset clients and compressed time frames.