InfoLink User Support Manager

Location:

New Bremen, OH, US, 45869

Company Description:

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

Responsibilities

• Assist, support, and supervise InfoLink User Support personnel in retailer and end user support activities.

• Manage support program sales efforts.

• Manage InfoLink support activities for select National Accounts.

• Support retail channel efforts to create and implement InfoLink support programs.

• Assist in planning and approving travel schedules making the most effective use of company resources to achieve key corporate objectives.

• Perform such duites as creating/revising job descriptions, conducting Talent Development discussions, rating performance, tracking goals, and completing annual wage reviews.

• Responsible for coaching, motivating, mentoring, and developing direct reports to successfully prepare them for future advancement opportunities.

Minimum Qualifications

• 5-7 years related experience

• Bachelor's degree (Business)

• Extensive Travel & Overnight stays (over 20%)

Preferred Qualifications

• 5-7 years of prior field sales/service experience is desired.

• Prior management experience is preferred, but not required.

• Strong verbal and written communication skills are necessary.

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EO/AA Employer Minorities/Females/Protected Veterans/Disabled