Patient Services Rep - New Brunswick, NJReq #:0000167739

Category:Clerical / Administrative Support

Status:Full-Time

Shift:Day

Facility:RWJ New Brunswick

Department:Cancer Ctr-Admin

Location:

Main Hospital - New Brunswick, One Robert Wood Johnson Place, New Brunswick, NJ 08901

Job Overview:

The Patient Services Representative (PSR) will coordinate scheduling Medical, Surgical and Radiation Oncology as well as Infusion and referral appointments at all appropriate sites to ensure and enhance coordination of care for every patient.

The PSR will be the hub for all incoming external and internal requests related to scheduling appointments for all clinic sites, confirming and updating demographics and insurance as needed, and confirming referrals are active for upcoming visits.

Qualifications:

Required:

• High school diploma or equivalent is required.

• Knowledge of medical terminology is required.

• Must be computer-literate with proficiency and working knowledge of database and reporting tools such as Microsoft Word, Excel, PowerPoint and Adobe Acrobat.

Preferred:

• One (1) to three (3) years of related experience within the healthcare field, preferred.

Scheduling Requirements:

• Full-time, Day

Essential Functions:

• Assist in presenting the face and voice of the Rutgers Cancer Institute of NJ services to our current and potential patient populations.

• He/she will coordinate scheduling Medical, Surgical and Radiation Oncology as well as Infusion and referral appointments at all appropriate sites to ensure and enhance coordination of care for every patient.

• The Patient Service Representative will be the hub for all incoming external and internal requests related to scheduling appointments for all clinic sites, confirming and updating demographic and insurance as needed, and confirming referrals are active for upcoming visits.

• If residing in the call center location, he/she will primarily interact with patients and families via phone and will be accountable to applicable phone performance metrics such as abandonment rate, phone courtesy and appropriate dispositions.

• Call center PSRs will also perform outbound calls to prepare patients and families for upcoming appointments and, in the case of a missed appointment, to schedule the patient to prevent further delays of care.

• If residing in the clinic location, he/she will primarily interact with patients and families in person and will be accountable to applicable performance metrics such as transcribed orders, courteous interactions and accuracy of scheduling.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)

• Medical and Prescription Drug Insurance

• Dental and Vision Insurance

• Retirement Plans

• Short- & Long-Term Disability

• Life & Accidental Death Insurance

• Tuition Reimbursement

• Health Care/Dependent Care Flexible Spending Accounts

• Wellness Programs

• Voluntary Benefits (e.g., Pet Insurance)

• Discounts through our partners, such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer