Overview

Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaigns, CRM, and analytics tools.

The Compliance team works to protect and nurture Mailchimp’s reputation, systems, sending ability, and revenue streams by enforcing our Terms, combating abuse, and educating and empowering our users to follow best practices that optimize deliverability. Our team loves to learn, collaborate, and have fun together.

We’re looking for a Compliance Analyst I to join our Compliance team. You will interact with customers through our email-based ticketing system to investigate and resolve their compliance issues. You are comfortable asking questions, digging deep, connecting the dots and making judgment calls that balance the needs of the customer with the needs of the business. Excellent written communication skills, thick skin, and a sense of humor are some of the ingredients that will make you successful. If this sounds like you, we would love to hear fromyou!

What you'll bring

● Bachelor's degree or relevant work experience● 1 year working experience in Product Support

● Ability to exercise judgment based on analysis of information● Attention to detail in investigation and written communication● Strong analytical and critical thinking skills● Customer centric focus, must work diligently to assist our users in an compassionate and timely manner● Technical aptitude and excellent customer service skills● Ability to empathize with customers and convey confidence● Ability to quickly learn and articulate technical concepts● Self-directed and motivated● Ability to work independently under general supervision● Humble about accomplishments and creative about solutions● Comfortable working in a ‘change fast’ environment● Experience with marketing and ESPs is a plus● Understanding of anti-spam legislation is a plus● SQL/Database Query Experience is a plus

How you will lead

• Understand and enforce our Terms of Use

• Demonstrate empathy with customers while maintaining the best interests of the business

• investigate user accounts to identify compliance issues and determine appropriate course of action to bring issues to resolution

• Educate users on best practices of email marketing and list management

• Use established methodologies and documented investigation techniques to identify problems, collect data, establish facts, bring issues to resolution

• Respond to issues in accordance with defined Service Level Agreements

• Meet /exceed defined productivity and quality metrics

• Collaborate with Delivery, Product Support, Legal, Billing or other internal departments on issues related to compliance

• Act as subject matter expert for users and internal departments

• Partner with team members on various strategic projects or corporate initiatives as needed

• Communicate pertinent information to colleagues and teammates

• Participate in weekly team meetings

• Participate in weekend coverage rotation

• Night Shift Preferred

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.