General Summary:

Responsible to execute the day-to-day operations support of the engineering team, regularly interfacing with both internal and external customers.  Responsibilities include, but not limited to, thorough understanding of Exotic product lines, handling customer inquiries, monitoring project status, quotations, order entry, order follow-up and all business system functions related to engineering projects.

Essential Job Functions:

• Complete understanding of all policies and procedures within the department and corporation.

• Understanding of the various types of engineering products and related projects; timely completion of assigned tasks.

• Understand product nomenclature; creation of engineering part numbers as needed.

• Represent the Engineering team as primary point of contact for quote and order status to internal and external customers.

• Compiling and maintaining department Key Performance Indicators (KPI’s).

• Implement all sales-related procedures including sourcing, follow-up, return goods, etc.

• Knowledge of core vendor base and pricing structure.

• Responsible for all aspects of processing an order: order entry, bill of material (BOM) entry, job order entry, engineering change orders (ECO), and job close-out.

• Troubleshoot and resolves system issues with orders (pricing, labor, materials, invoicing, etc.).

• Generate daily, weekly, and monthly reports for critical decision-making purposes.

• Scheduling of New Order Reviews and other department meetings as necessary.

• Organize and maintain electronic file system, ensuring all job folders and related engineering documentation are closed out properly per the quality system guidelines.

• Primary interface with Accounting for invoice rejections, non-payment on orders, and credit card order processing, etc.

• Processing of all returns and associated repair requests from RFQ through order close-out.

• Knowledge and ability to procure needed products/services to fill customer requirements; perform all aspects of the “ship direct” process when applicable; and perform expedite functions as necessary to satisfy customer requirements.

  Supplemental Job Functions:

• Front Office support for field applications, system designs and customer product developments/enhancements.

• Provides and supports a positive work environment.

• Responsible for profitability of company and attaining goals and objectives set forth by the Board of Directors.

• Participates in corporate on-boarding and orientation programs.

• Performs other duties as assigned or requested.

  Knowledge, Skills and Abilities Required:

• High-school diploma required.  Associate’s degree in business or related technical field is a plus.

• Three to five (3-5) years operational support experience.

• Advanced PC skills, Microsoft Office suite.

• Ability to work independently and multi-task efficiently.

• Excellent customer service attributes that include a passionate can-do approach to problem solving.

• Ability to work flexible work schedule depending on demands in the department.

• Organizational skills required to prioritize, plan and coordinate work activities and resources in area of responsibility.

• Interpersonal skills necessary to effectively communicate with associates, customers, suppliers and management team.

• Demonstrated teamwork approach with superiors, peers and subordinates utilizing skills in oral communication, active listening, written and oral directions and cooperating with and assisting others when needed.

• Integrity; Ability to keep confidential “business critical” knowledge.

  Working Conditions:

• Normal business office environment with regular (up to 100% of work time) exposure to noise, dust, and office equipment. 

• Physical dexterity is needed to bend, stretch, lift and reach.

• Ability to sit or stand for extensive periods throughout the day.

• Ability to perform basic office tasks using standard office equipment.

• Ability to use a keyboard and computer.

Exotic is an EEO and drug free Employer.

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