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WestRock Company Quality Technician in New Lenox, Illinois

Job Summary: The Quality Technician reports directly to Quality Manager working in full collaboration ensuring that quality standards are met and maintained by understanding, implementing, and enforcing compliance with Customer, Regulatory, and WestRock processes, policies, and procedures. The Quality Manager is accountable for internal and external

quality complaint resolution, execution of audits, and ensuring efficient and smooth operations within the production facility.

Major Job Responsibilities:

• Track, analyze, and lead initiatives for all internal quality and customer complaint issues

• Review, approve, and execute facility and corporate standard operating procedures for site


• Monitor and ensure compliance with current policies, procedures, regulatory requirements, and

customer requirements

• Coordinate and execute internal, customer, supplier, subcontractor, and regulatory audits

• Deliver executive level presentations for customers and internal stakeholders

• Work closely with production managers to maximize product quality and reliability and

minimize cost

• Coordinate and direct customer incident reviews

• Manage the CAPA (Corrective Action Preventative Action) system

• Execute facility improvement initiatives as determined from performance data

• Provide daily quality data and feedback to facility and regional leadership

• Ensure that Safety Quality Foods (SQF) documents and revisions are kept up to date and that

the plant is in compliance with regulations

• Coordinate and execute investigation of detected risks or failures, complaints, and

corrective/preventative actions

• Determine, document, and approve site-specific or one-time occurrences such as protocols

(reworks, validations, etc.), deviations (planned or unplanned), waivers, or releases for

materials and products as required

• Leverage enterprise technology to analyze quality complaints, track corrective and preventive

actions, and use data to isolate and track defective parts per million, over shipments, and

• Provide tools and training for quality management and quality improvement to the facility staff

Critical Skills / Capabilities:

• Interpersonal Skills: Possesses keen awareness and understanding of the importance of

strong interpersonal skills in communicating, achieving goals and objectives, and leading

people or teams

• Creativity: Applies innovative and original thinking and problem-solving to generate and

present improvement ideas and solutions

• Problem-Solving: Applies knowledge to frame, simplify and solve complex issues; focuses

on identifying root causes to create solutions in a timely and decisive manner; reconciles

conflicting and/or incomplete information to develop solutions

• Communication: Creates and delivers engaging presentations to internal and external

audiences; develops new communication strategies and approaches to communicate data,

insights, and critical messages resulting in clear understanding

Technical Skills:

• Microsoft Office - Excel, Outlook, PowerPoint

• Enterprise complaint management software


•This is a growth position designed to learn and understand our business.

• Preferred college graduate in business or paper industry.