Primary Function:

Greet Customers and take payments in all methods. Mandatory(heavy cash handling skills) recent

Receive and process front counter payments and directcustomers to other Customer Account Representatives as appropriate.

Interact directly with customers presenting a polished andprofessional image of client

• Take customer payments and provide customers with receipts.
• Receive and process payment of bill
• Balance cash against receipts and prepare deposits.
• Ensure that the lobby, cash desk and safe are ready for the days business.
• Maintain customer activity logs.
• Prepare the daily cash report correctly and within established time frames
• Prepare the miscellaneous deposit.
• Open and distribute incoming mail.
• Close lobby and cash desk according to established procedures.
• Work with team members and management to maintain continuous process improvements.
• Work with team members to achieve measurable customer service goals.
• Participate in team decision-making about workload balancing, training needs, and policy and procedures changes required to provide high levels of customer satisfaction.
• Run errands to pick-up and deliver materials related to the customer service function.
• Perform related duties, as assigned.

Education

• Graduation from a recognized High School, Commercial School, or hold an equivalent High School Diploma.
• Basic knowledge of the use of office machines including computers, typewriters, copying/faxing machines, and calculators.
• Must meet bonding requirements.

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``` - One to three years experience in a customer service setting or in a job function that demonstrates the ability to deal effectively with customers. - One years experience in high volume cash handling. - client regulations; demand and power factors; rules regarding termination of service for non-payment; requirements for activation of service terminated due to non-payment; functions performed by all other divisions of client ; how to read a meter, etc. - Basic computer skills, including moving among screens, typing information, researching customer accounts online.