Description

Senior Account Manager *Remote with occasional travel for meetings*

The Senior Account Manager is responsible for maintaining and expanding relationships with both Providence ministries and external partner hospitals through the management of the Virtual Care and Digital Health (VCDH) solutions. The role serves as a liaison between VCDH caregivers, customer-partners, medical groups, and other stakeholders. The role is responsible for identifying and facilitating all VCDH meetings with regional leadership (internal and external), contracting team, clinical program managers, to ultimately maintain, strengthen, and grow the footprint of VCDH services. This position monitors contract performance and supports regions in developing action plans needed to achieve clinical and financial objectives through the growth and adoption of digital health programs and solutions.

Key Responsibilities

• Customer Relationship Management: Build and maintain strong consultative partnerships with customers, understanding their needs and providing appropriate solutions.

• Strategic Planning: Develop and execute account strategies to maximize customer satisfaction while retaining and growing within existing customer base.

• Collaboration: Work closely with cross-functional teams, including project management, clinical support, operations, tech and marketing to deliver seamless service and support to customers.

• Performance Monitoring: Analyze account performance metrics and customer feedback to identify areas for improvement, growth and product development.

• Market Knowledge: Stay informed about industry trends, competitor activities, and regulatory changes to advise customers effectively.

• Problem Resolution: Address customer concerns promptly and effectively, serving as the primary point of contact for any business related issues.

• Data Management: Regularly update CRM tool and maintain reports on account status, performance, and strategic initiatives for management.

Skills & Abilities

• Excellent communication, negotiation, and consultative skills.

• Proficiency in CRM software and MS Office.

• Excellent problem-solving and decision-making abilities.

• Ability to work effectively in a fast-paced, dynamic environment.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Strategic And Management Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Bachelor's Degree in Healthcare related field or equivalent combination of education and experience

• 6 years of Account Management or Project Management experience

• 4 years of experience leading the strategic direction for projects and developing project plans

Preferred Qualifications:

• Master's Degree in Healthcare related field

• 5 years of experience in healthcare organization working with clinical, administrative leaders.

Salary Range by Location:

AK: Anchorage: Min: $44.24, Max: $70.03

AK: Kodiak, Seward, Valdez: Min: $46.11, Max: $73.00

California: Humboldt: Min: $46.11, Max: $73.00

California: All Northern California - Except Humboldt: Min: $51.74, Max: $81.90

California: All Southern California - Except Bakersfield: Min: $46.11, Max: $73.00

California: Bakersfield: Min: $44.24, Max: $70.03

Idaho: Min: $39.36, Max: $62.32

Montana: Except Great Falls: Min: $35.62, Max: $56.38

Montana: Great Falls: Min: $33.74, Max: $53.42

New Mexico: Min: $35.62, Max: $56.38

Nevada: Min: $46.11, Max: $73.00

Oregon: Non-Portland Service Area: Min: $41.24, Max: $65.29

Oregon: Portland Service Area: $44.24, Max: $70.03

Texas: Min: $33.74, Max: $53.42

Washington: Western - Except Tukwila: Min: $46.11, Max: $73.00

Washington: Southwest - Olympia, Centralia & Below: $44.24, Max: $70.03

Washington: Tukwila: Min: $46.11, Max: $73.00

Washington: Eastern: Min: $39.36, Max: $62.32

Washington: South Eastern: Min: $41.24, Max: $65.29

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requsition ID: 322679
Company: Providence Jobs
Job Category: Sales
Job Function: Marketing/Public Relations/Community Affairs
Job Schedule: Full time
Job Shift: Day
Career Track: Business Professional
Department: 4007 SS TELE PROG ADM
Address: CA Mission Viejo 27700 Medical Ctr Rd
Work Location: Mission Hospital Mission Viejo
Workplace Type: Remote
Pay Range: $See Posting - $See Posting
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.