Duration: 12 months contract (with possible extension)

Employment Type: W-2

Job Description:

• Provides onsite field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.

• Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.

Responsibilities:

• Instructs customers in the operation and maintenance of systems/equipment.

• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.

• Acts as a liaison with customers on administrative and technical matters for assigned projects.

• Performs analysis and prepares reports on system problem trends and issues.

• Troubleshoot user accounts

• Understanding of SCCM, VPN, Azure, O365, Windows 10 & 11

Experience:

• Two years or more of Field Support experience.

Skills:

• Detail oriented

• Prompt and reliable

Education:

Minimum of a high school diploma or GED.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com) .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin disability, or status as a protected veteran.