Job Information
UnitedHealth Group Clinical Services Manager, NP or PA - Senior Community Care in New Port Richey, Florida
For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.
The CSM in collaboration with market SCSM/DCO provides leadership and is accountable for the performance of a team of Advanced Practice Clinicians (APC’s) and RN’s. In collaboration with the SCSM/DCO, the CSM will be responsible for clinical outcomes and business operation targets of market.
Assist in the development of functional market level strategies, plans, and organizational priorities
Identify and resolve technical, operational and organizational challenges outside and within clinical team
Develop internal and external strategic relationships, which support program expansion and continuing success
Directly manage clinical staff to ensure business goals/metrics are achieved
Primary Responsibilities:
Set team direction, resolve problems, and provide guidance to members of own team
Oversee work activities of other supervisors and staff
Adapt departmental plans and priorities to address business and operational challenges
Influence and/or provide input to forecasting and planning activities
Staff Performance and Internal/External Relationship (Clinical & Leadership Proficiency)
Manage salary, bonus incentives and policies in a manner which reward performance excellence
Ensure effective orientation and development for clinical staff
Utilize Complex Population Management performance tools that hold the clinical team accountable for market metrics and performance standards
Promote individual development by providing learning and growth opportunities to clinical staff
Actively participate in local/regional NP, PA, physician and geriatric associations with goal of developing clinical and leadership skills
Communicate needs and issues addressed by clinical staff to local market and corporate leadership as appropriate
Participate in site specific strategic planning activities
Develop solutions to problems or barriers by partnering with key stakeholders
Provide clinical and clinical operations expertise on business development efforts
Serve as a role model to internal and external partners
Program Quality and Revenue Accuracy (Business Proficiency)
Oversee implementation and adoption of clinical and quality initiatives
Accountable for specific financial targets related to clinical programs
Use knowledge of the business and financial goals to determine and communicate clinical priorities
Partner with staff to achieve business goals
Monitor and hold clinical team accountable for documentation and coding initiatives to achieve revenue accuracy
Actively engage, coach and drive clinical staff in implementing activities to grow same store and new membership (product/payer specific)
Professionalism
Personal and Professional Accountability:
Create an environment that facilitates the team to initiate actions that produce positive results
Ability to hold self and others accountable for actions and results
Answers for one’s own behavior and actions
Career Planning:
Develops own career path
Coach others in the development of their career planning
Create an environment in which professional and personal growth are an expectation
Ethics:
Integrate high ethical standards and UHG core values into everyday work activities
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
Active and unrestricted license in the state which you reside
Certified Nurse Practitioner or Physician Assistant through a national board
For NPs: Graduate of an accredited Master’s degree in Nursing (MSN) program or Doctor of Nursing Practice (DNP) program and board certified through the American Academy of Nurse Practitioners (AANP) or the American Nurses Credentialing Center (ANCC), Adult-Gerontology Acute
Care Nurse Practitioners (AG AC NP), Adult/Family or Gerontology Nurse Practitioners (ACNP), with preferred certification as ANP, FNP, or GNP
For PAs: Graduate of an accredited Physician Assistant degree program and currently board certified by the National Commission on Certification of Physician Assistants (NCCPA)
Current active DEA licensure/prescriptive authority or ability to obtain post-hire, per state regulations (unless prohibited in state of practice)
3+ years of experience as an APC, demonstrating progressive responsibility
Ability to gain a collaborative practice agreement, if applicable in your state
Access to reliable transportation that will enable you to travel to client and/or patient sites within a designated area
Ability to lift a 30 pound bag in and out of car and to navigate stairs and a variety of dwelling conditions and configurations
Preferred Qualifications:
2+ years of leadership and management experience in an organization that serves the chronically ill
2+ years of Medicare experience
1+ years of experience as an APC at Optum
Ability to develop and maintain positive customer relationships
Proven knowledge and understanding of geriatrics clinical management
Leadership and management experience or in a lead role in a SCC market with success in effective team building and quality improvement
Ability to work across functions and businesses to achieve business goals
Effective in motivating and mentoring colleagues and peers
Experience in adult teaching environment
Able to quickly adapt to change and drive change management within team and market
Possess a high level of organizational skills, self- motivation, and ability to manage time independently
Proficient computer skills including the ability to document medical information with written and electronic medical records
Proficient in excel
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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