Digital Product Manager (Client Services)

Job ID

175538

Posted

05-Sep-2024

Service line

REI Segment

Role type

Full-time

Areas of Interest

Data Centers, Digital & Technology/Information Technology, Investment Management

Location(s)

Dallas - Texas - United States of America, New York City - New York - United States of America

About the role:

CBRE Investment Management is looking for an experienced Digital Product Manager to bring together foundational strategic technology capabilities in client services and investor relations domain. Within this domain, this role would connect business digital strategy to relevant technology initiatives and drive the digital maturity in this domain. Within CBRE IM Digital & Technology, this product vertical aims to drive best in class client and investor experiences via digital first platforms and data backed insights.

The Digital Product Manager/Owner reports into the product management team and partner with the broader group to drive strategic initiatives in this area. An ideal fit would be an experienced candidate with executing digital strategy, conductive competitive assessments, convert business strategy to digital agenda and drive use cases and broader execution. This role will partner closely with both business and technology stakeholders to drive digital portfolio, prioritize backlogs and drive the initiatives across this domain. This role would also benefit from in-depth understanding of Salesforce and other client relationship management platforms and how best to utilize this platform for driving the digital strategy for the core product area. You will be responsible for ensuring the proper balance between business needs, technology options, and user experience in order to maximize product value and increase efficiency. You will act as the "voice" of the customer, translating customer needs to the Agile team by properly codifying intent, sizing work efforts, prioritizing needs, and summarizing issues.

What you'll do:

• Develop and communicate a comprehensive digital vision and strategic product roadmap, and articulate the short-term and long-term strategy holistically, ensuring tight alignment to business strategy and OKRs. Take overall responsibility for delivering to the roadmap and act as a direct project manager for certain key initiatives.

• Build and maintain relationships with key business stakeholders to understand priorities, needs, and opportunities for enablement

• Draws upon customer insights to drive the software product vision and direction; Provides leadership in identifying and defining ongoing product features that align with business strategy.

• Partner with our CRM technical team to ensure technical support for the platform and deliver on change initiatives. Partner with Business Analytics, Client Data teams to ensure proper data governance and usability of captured data for analytics purposes.

• Stay abreast of CRM best practices, industry trends, updates to Salesforce, the CRM vendor landscape, and sales technology advances.

• Collaborate with the business to propose solutions, evaluate vendors, make build vs buy recommendations and decisions.

• Define and ensure smooth ongoing processes for ad hoc requests, ongoing data management, issue resolution, change management.

• Establish metrics and measure progress towards increasing adoption. Establish KPIs and metrics around CRM team servicing levels.

• Hands-on management of day-to-day execution of product delivery with focus on building a competitive and differentiating data backed digital advantage.

• Work in close collaboration with Data and Data Science teams to drive product embedded analytics and associated insights.

• Lead product delivery collaboration across business, engineering and data teams, as well as partner on user onboarding, change management and continued product satisfaction.

• Effectively run governance forums and manage product budgets and overall team performance./

• Uses technical and product expertise to prioritize deliverables and manage backlog of requests. Owns the product backlog.

• Facilitates discussions, user story development and refinement, and testing and validation; contributes to roadblocks resolution and decision making.

• Provides regular updates; manages executive stakeholder communication and reporting.

• Acts as a single point of contact for ongoing support and services. Prioritizes needs, engages various technical teams, as needed, routes requests to correct owners, and ensures support is provided to internal or external satisfaction.

• Actively engages in Agile process, including daily scrum sessions, demos, and testing activities, as well as training and change management activities, as needed.

• Manages changes to features and communication to ensure there is clear indication of what is required for each release.

• Assists the team in sizing and breaking down Epic into a manageable size to accommodate the release cadence. Writes user stories and cases, as needed.

What You'll Need:

To perform this job optimally, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• In this role you will be providing product oversight to the technical delivery team. You may grow your team to additional functional product owners within the IR space. Provides informal assistance such as technical guidance, and/or training to coworkers. May lead project teams and/or plan, and supervise assignments of lower level employees.

• 5-8 years of experience in a relevant sector, preferably private equity firms or financial services organization (B2B, highly regulated environment), or commercial property. Previous roles must have been held within digital product teams, adhering to industry recognized frameworks.

• Expertise in client relationship management product management and experience driving CRM strategy (SalesForce), associated roadmap and adoption metrics. Expertise with other platforms such as Ovidian, Juniper Square would be desirable.

• Education - You have completed your education at university level in a related field of work or equivalent work experience. Requires technical and business knowledge in multiple disciplines/processes.

• Expert proficiency in Salesforce.com administrative processes and architectural constructs

• Strong data management skills, experience with automated batches, data management processes

• Very strong project and program management experience – Azure Dev/Ops, Jira, Trello, or similar agile project management platform experience preferred; demonstrated ability for managing ongoing operational support for a platform

• Able to connect seemingly unrelated questions, problems, or ideas from different industries or fields to deliberately assemble new perspectives or realign those of others and the organization; demonstrate curiosity, take initiative to identify problems, offer creative solutions

• Ability to manage analytic/technical and also business professionals successfully and communicate analytic results to non-technical partners

• Ability to think strategically and creatively: analyze, synthesize, recommend and take actions

• Experience in managing small to medium sized teams.

• Experience coordinating teams across multiple business units and time zones

• Communication Skills - Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to effectively present information to senior stakeholders and groups.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE?

When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mentality is encouraged. You'll realize your potential with exciting work, fast-paced assignments, an environment of constant learning and dedication to results! To enable your success, we provide the best tools, training and leaders in the industry.

Our culture is built on our RISE values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Crafting the real estate solutions of tomorrow, so businesses and people thrive.

Coming to work for CBRE, you will receive a comprehensive benefits package, 401k, and extraordinary perks such as career growth and longevity!

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Digital Product Manager position is $139,996 annually [or $67.31 per hour] and the maximum salary for the Digital Product Manager position is $149,996 annually [or $72.11 per hour]. The compensation offered to a successful candidate will depend on their skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)