Administrative Operations & Strategy Officer

POSITION DETAILS

The Borough of Manhattan Community College (BMCC) is a vibrant, pluralistic learning community committed to students’ intellectual and personal growth. The College bridges the economic and educational opportunity gap for students, more than half of whom are the first in their families to attend college. Working to strengthen a culture of care inside and outside the classroom, we share a passion for learning with students from around the world. Strategically located in downtown Manhattan, the College is in close proximity to the artistic communities of Tribeca and SoHo, the dynamic downtown financial district, and the center of New York City government at City Hall. BMCC prides itself on the diversity of our students. We are an inclusive community that promotes an atmosphere of mutual respect for each member’s ethnicity, gender, age, disability, religion, political preference, sexual orientation, gender identity, and national origin, among other personal characteristics. BMCC’s motto speaks to this shared sense of purpose and possibility: Start Here, Go Anywhere. We strive to increase degree completion, successful transfer, career achievement, and service and leadership within our community, New York City, and beyond.

Reporting to the Assistant Vice President of Workforce Development and Continuing Education, the Administrative Operations and Strategy Officer is responsible for managing operations, including budget compliance, fiscal reporting, managing internal operations (enrollment management and financial aid), project management, and client relations. They ensure the division meets its performance goals and financial growth targets, oversees administrative services, and supervise staff. Additionally, the Administrative Operations and Strategy Officer implements budget controls, establishes objectives and key performance indicators, and encourages professional development within the division.

The Administrative Operations and Strategy Officer actively participates in staff, departmental and committee meetings, representing the AVP to ensure the division’s interests are well represented. They are responsible for submitting accurate reports, revising procedures for effective operations, and ensuring compliance with College and CUNY policies. The role encompasses overseeing the administrative, project, and operational component of the division to include fiscal, human resources, facilities, IT, client relations, and operations. The Administrative Operations and Strategy Officer also performs other related duties as delegated by the AVP.

In addition to the CUNY Title Overview information, other key duties include, but will not be limited to the following:

• Develop, document and manage daily operations, including accounts receivables, payroll, bursar, and registrar functions, and manage the CE Bursars Office and staff.

• Work closely with the AVP to manage the division budget, financial planning, data modeling, forecasting, and generate profit and loss reports.

• Implement and enforce administrative policies and procedures to ensure compliance with BMCC and CUNY standards, and conduct internal audits to ensure accuracy and mitigate litigation risks.

• Assist in developing programmatic strategies to increase tuition base revenue and monitor grant or foundation budgets.

• Serve as key liaison between the Adult Continuing Education (ACE) division and the business support areas of the college, and oversee split revenue contracts, online continuing education, and MOU/partnership agreements.

• Oversee student financial aid services, accreditation, and enrollment management.

• Collaborate with division leadership to develop performance goals, long-term operational plans, and set strategic goals for operational efficiency and increased productivity.

• Lead project management efforts to support and facilitate division outcomes, including managing complex projects using current design thinking and project management methodologies.

• Implement and monitor systems to ensure maximum internal financial controls, and analyze current operational processes to recommend and implement improvements for efficiency and productivity.

• Supervise administrative staff, ensuring efficient operations, record keeping, student support services, and testing.

QUALIFICATIONS

MINIMUM

Bachelor’s degree and eight years’ related experience required.

PREFERRED

• Advanced degree in public administration, higher education administration, or related field

• Eight years’ high-level administration, operations or organizational development experience in an institute or higher education setting with a strong track record of successfully managing various initiatives.

• Ability to think creatively and strategically, to anticipate business and financial trends and to transfer that thinking to interpret complex policies and procedures and apply them to routine and unique situations to effectively coordinate activities, meet administrative and operational needs, and ensure cost-effectiveness.

• Strong organizational, office and project management skills to understand complex operational processes, develop objectives, set priorities, adapt to changing priorities, manage competing demands, constant changes and meet deadlines for deliverables.

• Detail oriented and precise with strong research, writing, and analytical skills.

• Pro-active, flexible and collaborative work style with strong interpersonal communication, presentation and negotiation skills to forge successful relationships and partnerships with diverse campus and University faculty and staff, as well as external government and industry partners.

• Commitment to public service, service excellence, inclusion, equity and professional integrity to manage sensitive work, exercise sound judgement, with ability to thrive in a demanding, multi-faceted, and time-sensitive office.

• Computer proficiency using academic, administrative, and financial systems, databases, and programs, plus Microsoft Office programs including MS Project, and virtual meeting/conferencing and collaboration tools (MS Teams, Zoom, etc.).

• Flexibility to work some evening hours and occasional weekends.

CUNY TITLE OVERVIEW

As a senior staff member in a Campus or University Executive's office, leads unit initiatives, participates in planning and setting priorities, and drives strategic initiatives to ensure their success.

• Participates in planning and in setting policies with responsibility for preparing aspects of strategic and operational plans. Participates in developing and executing performance management systems to evaluate progress.

• Works with other Campus and University units to oversee complex, high-priority projects, with responsibility for outcomes.

• Represents the Executive in Campus or University-wide activities and may act in his/her place when required.

• Independently carries out major responsibilities under the Executive's purview, such as monitoring and evaluating unit activities, financial planning and review, serving as chair of key committees, and communications with senior Campus or University management.

• May serve as Chief of Staff of a large Executive Office.

• Performs related duties as assigned.

Job Title Name: Administrative Executive Officer

CUNY TITLE

Higher Education Officer

FLSA

Exempt

COMPENSATION AND BENEFITS

Salary range is $124,656 - $132,987, commensurate with qualifications, education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

For full consideration, submit a cover letter and resume online via CUNY's web-based job system, addressing how your experience and credentials fulfill the responsibilities and qualifications outlined. The direct link to the job opening from external sources is:

https://hrsa.cunyfirst.cuny.edu/psc/erecruit/EMPLOYEE/HRMSCG/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=29419&PostingSeq=1

Current CUNY employees must apply through CUNYfirst Employee Self Service using your login credentials. After you login to CUNYfirst, navigate to job openings by following the path from the Main Menu: Employee Self Service –>Careers

CLOSING DATE

January 2, 2025

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

29419

Location

Borough of Manhattan CC