Assistant Program Director

Support and Connection Center, 179 East 116th Street, New York, New York, United States of America

Req #1146

Friday, July 5, 2024

Title: Assistant Program Director

Program: Support and Connection Center

Salary: $88,000

Program Overview:

The Support and Connection Center provides 24/7 short stay, engagement, stabilization, and treatment services for adults with mental health and/or substance use issues referred directly by NYPD as an alternative to the traditional police responses of arrest, summons, or transport to an emergency room. Their infractions are non-violent, low-level offenses, including loitering, trespass, public inebriation, and disorderly conduct. Our goal is to help participants begin to identify and modify the behaviors that result in repeated police contact. There will be an OASAS licensed outpatient clinic on-site that will provide services to eligible guests. The maximum length of stay is 5 days.

Essential Duties & Responsibilities:

The Assistant Program Director (APD) reports to the Program Director and is responsible for a wide range of activities to ensure that consistently high quality services are offered to guests. The APD oversees day to day guest services by 1. coordinating the efforts of the social services and operations staff and 2. working in close collaboration with the on-site behavioral health team leader to facilitate comprehensive care planning. The APD, with the on-site behavioral health team leader is also responsible for ensuring the delivery of trauma informed services.

Specific duties include, but are not limited to:

• Develops and implements policies and procedures, in collaboration with the Program Director, to comply with requirements of the Department of Health and Mental Hygiene (DOHMH) and Office of Addiction Services and Supports (OASAS)

• Provides day to day guidance to the social services and operations staff in the delivery of direct guest services

• Ensures timely assessments, care, and discharge plans are completed for every guest

• Meets with guests as needed and is the primary liaison with DOHMH regarding requests for extensions of stay

• Provides individual and/or group supervision to the LMSWs, CASACs, OT, and Peer Support staff

• Performs a continuous assessment of staff training and team building needs

• Monitors the effectiveness of our internal communication tools (daily check-in calls, interdisciplinary team meetings, etc.) – recommends and implements changes as needed

• In collaboration with the behavioral health team leader, consistently reinforces and supports staff in the delivery of trauma-informed care

• Collaborates with the Director of Substance Use Services and the Quality Assurance Coordinator to ensure integration of both procedures and documentation standards for the OASAS licensed services

• With the Quality Assurance Coordinator and PEQA department, monitors program performance on internal/external audits and implements corrective actions

• Collaborates with the behavioral health team leader to establish and train staff in procedures to respond to behavioral health emergencies

• With the Program Director, is responsible for maintaining partnerships with community providers

• Available to respond to program emergencies on a 24/7/365 basis, especially after normal work hours and on weekends.

• Other duties as assigned by the Program Director

  Qualifications:

• A minimum of a master's degree in social work from an accredited college or university – LMSW is required - LCSW is preferred

• A minimum of five (5) years of progressively responsible post-graduate experience working with homeless and criminal justice-involved individuals with either a diagnosis of mental illness or a substance use disorder, including experience in a residential setting. In addition, two (2) years of the required experience must have been in a managerial or supervisory capacity.

  Preferred Skills:

• Must have a commitment to consistently promoting and supporting staff in the delivery of trauma-informed care

• Demonstrated ability to motivate professional and support staff to work cooperatively to provide high quality services

• Demonstrated ability to respond to crises and/or support and empower staff in crises as appropriate

• Demonstrated ability to work with complex program structures and model effective collaboration

• Must be able to perform in a high pressure environment, set and meet deadlines, and delegate as appropriate

• Excellent oral, writing, and listening skills and an ability to effectively communicate with staff and guests

• Knowledge of case management software as well as proficiency in Microsoft Office Suite.

  All newly hired Project Renewal staff must provide verification of being fully vaccinated against Covid-19.

Other details

• Pay Type Salary

• Employment Indicator Regular

• Max Hiring Rate $88,000.00

• Support and Connection Center, 179 East 116th Street, New York, New York, United States of America

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