Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

The Enterprise Digital & Data Solutions (EDDS) organization at Amex powers the world’s best customer experiences and revenue growth through innovative data, digital and marketing products and solutions. A critical part of EDDS is the Enterprise Portfolio and Program Management (EPPM) team, which is responsible for leading multi-year, strategic initiatives that cut across multiple Product organizations and Business Units, as well as accelerating strategic alignment and planning across Technology and Enterprise Centers of Excellence to elevate transparency and drive business / customer outcomes.

This role within EPPM will be responsible for working on key EDDS programs and initiatives, across the enterprise. Working with Product and Technology stakeholders as well as Business Partners globally will be an integral part of the role. If you’re someone that’s highly motivated, a self-starter and able to clearly articulate Business/Technology needs, while partnering cross functionally to align resources for accomplishing program deliverables – let’s talk!

How will you make an impact in this role?

Responsibilities

• Collaborate across EDDS, Enterprise Platforms, marketing, and servicing to stand-up best in class operatingmodels that optimize flow of product delivery

• Validate stakeholder requests against strategic goals, identifying synergies across teams and existing features

• Maintain a dynamic catalogue of customer journeys to inform scope definition, discovery, and prioritization

• Partner across teams to establish a feedback loop between LPM, Design, Research, Product, and Analytics to progress discovery, track KPIs, and share results and learnings

• Generate portfolio reports and dashboards tracking business outcomes and KPIs

• Create stakeholder presentations to communicate progress, findings, launches, and key decisions

• Provide support to the team updating and QC’ing roadmaps, leadership readouts, and other planning tools

• Maintain JIRA and Rally while establishing tooling best practices across the portfolio

• Prioritize shared services backlog for the L&B portfolio

• Serve as single point of contact for Member Ops, synthesizing asks and providing support where needed

• Demonstrate a willingness to continually learn and implement process improvements

Preferred Qualifications

• Bachelor’s degree with 2-3 years of work experience in product and/or program management, or similar field

• Highly organized individual who is process-oriented, possesses an analytical mindset, and has a keen focus onattention to detail, consistently demonstrating flawless execution

• Strong business acumen and thought leadership and an ability to quickly understand critical linkages acrossbusiness requirements or use cases

• Ability to drive results in a dynamic and fast-paced environment and across ever-changing priorities and multiple workstreams

• Strong presentation building skills with ability to “tell a story” clearly and concisely to various types of audiences

• Critical thinker with strong problem-solving skills and an aptitude for process improvement

Qualifications

Salary Range: $60,000.00 to $110,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Job: Product

Primary Location: US-New York-New York

Other Locations: US-Arizona-Phoenix

Schedule Full-time

Req ID: 24015153