Description:

This position will focus on designing, implementing, and managing Cisco collaboration and AV technologies, while also maintaining and enhancing various aspects of “white-glove” support to end users located around the world.

This position requires the ability to manage complex requests. The candidate will have exceptional communication skills, written and verbal. The candidate will have experience solutioning AV designs incorporating feedback from local GC and personnel as well as understanding cloud collaboration meeting platforms. The candidate will also need to have a strong understanding of modern conference room technologies and manufacturers including; SIP video connectivity, Cisco telepresence endpoints, AMX, Crestron, Biamp, and network connectivity concepts.

• Provide audio-visual and video conferencing support for official meetings and other high-level events.

• Design and integrate state-of-the-art audio and video hardware, codecs, cameras, microphones, and control systems into meeting spaces.

• Manage and support Video support vendors and manufactures (example: Webex, Zoom, MS Teams)

• Collaborate with internal stakeholders to understand specific AV requirements and design tailored conferencing solutions.

• Ensure seamless compatibility and interoperability with various conferencing platforms and technologies.

• Maintain, monitor, control and program several large-scale video media walls and financial data ticker systems

• Build and maintain APIs for video conference systems integrations

• DSP Troubleshooting and management

• Lead AV integration projects from inception to completion, overseeing timelines, budgets, and resources

• Collaborate closely with cross-functional teams, including architects, designers, and IT professionals.

• Maintain comprehensive documentation of AV system configurations, diagrams, inventory, and troubleshooting procedures.

• Develop user-friendly guides and manuals for internal teams as well as facilitate trainings.

o 10 years of experience in AV system design, construction drawing review, integration, and maintenance.

o Experience with cloud-based meeting platforms. (Zoom, MS Teams, Webex)

o Analytical and technical skill to troubleshoot equipment and diagnose problems in real time to resolve issues

o Possess the demeanor to provide “white-glove” level service to internal and external clients.

o Must be able to interact with all levels of management, and perform well in high-pressure situations.

o Candidate must be organized to manage and contribute within a team environment, capable of earning trust from all levels of management. Present a professional image to internal and external customers.

o Must be flexible to meet emergency deadlines that may fall outside of normal work hours, must be an exceptional crisis manager, and work well under pressure.

o Must be able to organize work and manage own time to maintain accurate records and schedules, as the position requires

o Proficiency in AV control systems, Audio processors (e.g., Crestron, Extron, BIAMP) and video conferencing platforms (e.g., Zoom, Teams).

o Avixa CTS Certifications (preferred)

o CCNA- Collaboration / Route Switch certification (preferred)

Skills:

Audiovisual, Audio, Polycom, Kodax, Connect Calls, Support, help desk support, executive support, zoom, AV, Call Manager, webex

Top Skills Details:

Audiovisual,Audio,Polycom,Kodax,Connect Calls,Support,help desk support,executive support,zoom

Additional Skills & Qualifications:

Looking for strong engineer. That can own this space with little to no direction. Critical thinker, with great communication skills

Must be comfortable under pressure

Experience Level:

Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.