Behavioral Engagement Specialist

Shelter- Fort Washington, 651 West 168th St, New York, New York, United States of America

Req #1154

Tuesday, July 9, 2024

Title: Behavioral Engagement Specialist

Program: Fort Washington Men’s Shelter

Salary Range: $45,000

Program Overview:Fort Washington Men’s Shelter is a 200 bed 24/7 emergency shelter for homeless men diagnosed with mental illness and/or substance use disorders. Our comprehensive services include case management, individual and group counseling, recreational activities, and housing placement assistance. Additionally, an on-site Article 28 Clinic provides primary and behavioral health care services.

Essential Duties & Responsibilities:

The essential duties of thePositioninclude but are not limited to the following activities:

• Act as a liaison between Fort Washington Men’s Shelter, NYPD, DHSPD, DHS, some aspects of Community Government and other local Agencies to reduce loitering on the neighborhood streets.

• Conduct community walk-throughs and engage current Fort Washington clients about loitering on the neighboring streets and parks.

• Alert DHS’ Outreach team of known street homeless individuals.

• Enforce adherence with the Good Neighbor Policy by issuing verbal and written warnings reminding clients of their compliance responsibilities regarding the facility policies.

• Engage loitering clients about the services provided at Fort Washington and encourage participation in the offered on-site recreational activities.

• Engage challenging clients to participate in service planning and housing search processes and meet with clients to update their bi-weekly ILPs (Independent Living Plans).

• Maintains accurate and up to date written client documentation as required by and in accordance with city and state oversight agency guidelines.

• Participates in trainings and monthly staff meetings.

• Communicates with the Social Services team to discuss client concerns.

• Participates in case conferences in response to client complaints, using conflict resolution techniques to amicably resolve issues.

• Performs other duties as assigned by the Shelter Leadership.

  Qualifications:

• Bachelor’s Degree and a minimum of two years’ experience in human services, consulting, evaluation, homeless services, quality assurance, or related field or high school diploma and/or Associates Degree with 4 years’ experience with the population.

• Experience working with adults with mental health and/or substance use issues, preferably in homeless shelters or supportive housing.

• Ability to work weekends and evenings.

• Exceptionally strong interpersonal and communication skills as well as an ability to work effectively with others.

• Attention to detail, with exceptional analytical, organizational, communication and project management skills.

• Strong quantitative and Microsoft Excel skills.

  Qualifications:

• Teamwork: Ability to work cooperatively with peers and other staff to serve the needs of the clients as effectively as possible.

• Organizational: An ability to work independently and to adjust one’s schedule to accommodate the needs of the programs.

• Interpersonal: An ability to interface with clients as well as all levels of staff.

• Communication: Excellent oral, writing, and listening skills.

• Computer: Knowledge of case management software as well as Microsoft Office Suite.

• Language: Bilingual or multilingual a plus.

  All newly hired Project Renewal staff must provide verification of being fully vaccinated against Covid-19.

Other details

• Pay Type Salary

• Employment Indicator Regular

• Min Hiring Rate $45,000.00

• Max Hiring Rate $45,000.00

• Required Education Bachelor’s Degree

• Shelter- Fort Washington, 651 West 168th St, New York, New York, United States of America

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