We're looking for a Business Operations Associate to join our growing Business Operations team. You will be responsible for designing and executing high-priority initiatives to improve the organization's operational efficiency. You will work cross-functionally with Member and Provider Services, Analytics, Finance, Legal, Marketing, Account Management, Sales, Client Solutions and Product. You will serve as a strategic advisor to these departments and their leadership to develop synthesized recommendations and implement scalable solutions that support our staff and systems.

What you'll do...

• Consult, strategize with and support internal teams on top priority strategic projects to operationalize process enhancements and implement scalable solutions.

• Gather and analyze large amounts of information quickly to problem-solve, develop insightful recommendations, and clearly articulate actionable next steps.

• Build consensus and drive accountability among cross-functional stakeholders, while influencing recommendations and decision-making within leadership audiences.

• Create and maintain documentation to improve, sustain, and scale cross-functional processes.

• Analyze operational performance of projects after execution to assess key business metrics.

• Foster and promote a culture of continuous improvement across the organization.

About you...

• At least three years of experience in consulting, strategy, operations or a similar role where you owned complex operational projects from end-to-end

• Bachelor's degree; preferred in business or healthcare administration

• Demonstrated ability to design and implement operational and technical processes to meet business requirements

• Adaptive, curious, and inquisitive, a natural problem solver who enjoys synthesizing complex problems

• Self-starter who takes initiative, works independently, and thrives in a fast-paced, constantly changing environment

• Detail-oriented, highly organized, and able to manage multiple projects at once while prioritizing across competing projects

• A team player with the ability to collaborate effectively across diverse functions, backgrounds, and working styles

• Excellent written and verbal communication skills

• Strong Microsoft Office skills (PowerPoint, Excel, Word) and ability to efficiently work with large volumes of data and pivot tables

• Able to work a hybrid schedule of 3 days/week in our NYC office

About Progyny...

Progynyis a transformative fertility, family building and women's health benefits solution, trusted by the nation's leading employers, health plans and benefits purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians.

Our benefits solution empowers patients with concierge support, coaching, education, and digital tools;provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.

Our mission is toempower healthier, supported journeys through transformative fertility, family building and women's health benefits.

Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC. For more information, visit www.progyny.com.