We're looking for a manager to join our growing Business Operations team, specifically a leader who is a cross-functional relationship builder, with a keen eye for process, prioritization, and innovation. You will be responsible for designing and executing high-priority initiatives to improve the organization's operational efficiency. This role regularly engages with a broad range of functional and leadership teams at Progyny to implement scalable solutions that support our staff and systems.

What you'll do...

• Lead multi-functional teams to develop business requirements that inform business decisions and operational recommendations.

• Work with cross-functional partners to design and evolve our operational playbook, including manual processes and workflows to optimize the member experience, remove redundancies, and complement the automated functions of our technical solution.

• Work with Compliance to ensure our product and service meets regulatory requirements.

• Action on key insights from regulatory updates, policy changes, and product performance in support of market, pricing, plan design, and strategic decisions.

• Partner with Product leadership to inform product strategy, roadmap, and integration opportunities.

• Build systems to collect data to identify trends, inform process and tool development, make business decisions, and develop performance metrics.

• Partner with Finance and Tech to build dashboards and reporting to monitor team performance and measure KPIs.

• Analyze operational performance of projects after execution.

• Foster and promote a culture of continuous improvement across the organization.

About you...

• 8+ years of operations experience, with at least 5 years of healthcare industry experience, preferably in insurance and/or employer health benefits

• Experience with health plans, health payer systems and an understanding of the commercial health insurance marketplace is required

• Bachelor's degree; preferred in business, public health, or healthcare administration

• Demonstrated ability to design and implement operational and technical processes to meet business requirements, including experience with BPMN and/or UPM process modeling

• Adaptive, curious, and inquisitive, a natural problem solver who enjoys synthesizing complex problems

• Self-starter who takes initiative, works independently, and thrives in a fast-paced, constantly changing environment

• Detail-oriented, highly organized, and able to manage multiple projects at once while prioritizing across competing projects

• Proven ability to inspire a team, develop leaders and hold teams to a high standard of performance

• A team player with the ability to collaborate effectively across diverse functions, backgrounds, and working styles

• Ability to communicate with day-to-day operational teams along with executive leadership through both written and oral communication

• A high degree of comfort and familiarity (and willingness to upskill) with tools and technology

• Strong Microsoft Office skills (PowerPoint, Excel, Word) and ability to efficiently work with large volumes of data and pivot tables

• Able to work a hybrid schedule of 3 days/week in our NYC office