Description:

One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer Chat Bot Related issues on the Service Desk Team, Chat/ e-mail message queues and automated triggered request queues. Aside from this, the Chat Bot Support Analyst will provide support and customer service to users (Doctors, nurses, medical technicians and corporate employees), promote and escalate problems, incidents and requested action items.

In speaking with the hiring manager, the Help Desk Support Analyst will manage level 1 service requests from report to resolution:

• Technical Skills:

  • Experience with chatbot platforms, this is not a requirement but a plus (e.g., Dialogflow, Botpress, Tidio, etc.)

  • Basic understanding of programming languages like Python, JavaScript, or SQL (optional but a plus)

  • Familiarity with Natural Language Processing (NLP) tools

  • Ability to troubleshoot technical issues and propose solutions

• Experience:

  • Previous experience in a support or technical role, preferably working with chatbots or AI-driven systems

  • Strong communication skills and ability to explain complex issues in a simple way

  • Proven track record of improving customer experience and service efficiency

• Soft Skills:

  • Strong problem-solving skills

  • Attention to detail

  • Ability to work independently and in a team

  • Adaptable to rapidly changing environments

Preferred Qualifications:

• Experience with AI, machine learning, or customer support automation

• Understanding of conversational design principles

• Experience working in agile development environments

• Knowledge of customer experience best practices

Skills:

Service Desk, Help Desk, Helpdesk, Support, Troubleshooting, Customer service, Windows, Technical support, Desktop, Servicenow, windows 7, windows 10, active directory, ticketing system, password reset, network connectivity, Printer Troubleshooting, phone support, Service Now, a+ certification, Help desk, Help desk support

Top Skills Details:

Service Desk, Help Desk, Helpdesk,Support,Troubleshooting,Customer service,Windows,Technical support,Desktop,Servicenow

Additional Skills & Qualifications:

Customer service, Strong work ethic and ability to multi task. Type above 40 words per minute, utilize https://10fastfingers.com/typing-test/english to test potential candidates.

Experience Level:

Intermediate Level

o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following:

§ Medical, dental & vision

§ Critical Illness, Accident, and Hospital

§ 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

§ Life Insurance (Voluntary Life & AD&D for the employee and dependents)

§ Short and long-term disability

§ Health Spending Account (HSA)

§ Transportation benefits

§ Employee Assistance Program

§ Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.