Consumer Products Strategy Manager II

Newark, Delaware;Plano, Texas; Richmond, Virginia; Fort Worth, Texas; New York, New York; Boston, Massachusetts; Charlotte, North Carolina; Chicago, Illinois; Kennesaw, Georgia; Phoenix, Arizona

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for leading a group of team leaders and employees who develop strategies and drive analytics to understand portfolio risk, increase profitability, and optimize operational performance. Key responsibilities include setting strategic priorities for the team, identifying trends, and leading efforts to maximize risk versus return for the business unit. Job expectations include using data and analytics to solve complex problems, coaching employees, and partnering across technology, product, and risk leadership to drive performance.

Processes and products that require the collaboration of multiple functional groups often create ownership gaps that can result in a lack of strategic attention and significant loss exposure. Bank of America is looking for a leader to manage these cross-functional vulnerabilities within our Fraud Prevention and Detection organization. The role will require a deep understanding of the complex interplay between generally distinct groups and the resulting weaknesses, and will determine appropriate strategy that effectively balances risk appetite with customer experience. A successful applicant will also be technically proficient in SQL and/or SAS and have extensive experience working with messy data that spans a variety of data sources.

As a Fraud Strategy Manager with the Client Protection organization, you will capitalize on technical abilities and strategic thinking to solve business challenges and seek opportunities for improvement. You will join a team of fraud professionals who are dedicated to stopping criminals and protecting customers. In the role you will spend time analyzing difficult problems as we try to stay one step ahead of the fraudsters. You will develop complex defenses designed to minimize the impact to good customers while maximizing fraud loss avoidance. You will work across multiple partner organizations and represent our team as a subject matter expert. We are looking for someone with strong communication skills, sound business judgement, results oriented with a track record of thriving in a fast-paced entrepreneurial environment

This position will sit within our Specialty Fraud Strategies team supporting products including Home Loans, Vehicle Lending, Small Business Lines & Loans, Reward Points, Health Savings Accounts, Mass Compromise and other related cross-functional processes.

The role will be responsible for several key areas:

• Identifying and prioritizing at-risk processes based on client impact and risk exposure

• Ensuring effective monitoring and oversight exists for cross-functional processes and/or developing it where needed

• Defining both short and long-term strategy for a wide range of processes that overlap or fall between functional groups

• Working closely with internal and external partners to understand limitations and opportunities for improvement

• Influencing initiative funding and prioritization where technical gaps are identified

• Determining strategic leverage points and implementing appropriate controls in partnership with functional stakeholders

• Managing strategic initiatives and implementation deployments for high priority

Responsibilities:

• Establishes department-wide strategies and oversees portfolio trend analysis, forecasting, and risk/control performance

• Leads innovation by identifying and championing large scale initiatives that improve the risk management, profitability, and control oversight of risks for the business unit

• Identifies business trends based on economic and portfolio conditions and communicates findings to senior management

• Coaches employees on best practices for structuring complex problems, performing analysis, and communicating the results and implications of their work

• Builds and maintains strategic relationships with peers and counterparts across product, technology, and business control functions

Required Qualifications:

• 3+ years of experience in Authentication, Fraud, or other related risk fields

• B.A./B.S in Computer Science, Data Science, Statistics or related field or equivalent work experience

• Proficient in SAS/SQL or other programming languages

• Intermediate

• Excel and PowerPoint capability

• Excellent communication and presentation skills

• Experience developing and executing business strategy & roadmap planning

• Expertise in building and managing stakeholder relationships and presenting to senior leaders

• Ability to identify organizational and process gaps and influence strategic change

• Strong strategic thinking skills with a track record of being able to break complex problems down and develop a clear strategy / action plan

• Exceptional program / project management and organizational skills

• Ability to work across functional lines and organizational levels to drive results

• Exceptional communication and influence skills - Will be responsible for working both "in the details" and also be able to articulate the "executive-level" summary

Desired Qualifications :

• Prior Program Management Experience / PMP Certified

• Experience in Six Sigma, Lean, Agile, JIRA

• Prior experience in Authentication, Fraud, or other related risk fields

• Functional knowledge of multiple products and/or channels (e.g. Credit, Debit, Digital, Call Center, etc.)

• Experience managing relationships and projects with external vendor partners

Skills:

• Analytical Thinking

• Business Analytics

• Data Mining

• Fraud Management

• Business Process Analysis

• Critical Thinking

• Influence

• Relationship Building

• Strategy Planning and Development

• Business Case Analysis

• Issue Management

• Leadership Development

• Process Performance Measurement

• Recruiting

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544)

Pay and benefits information

Pay range

$126,000.00 - $225,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

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View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.