Job Title: Customer Experience Experimentation Researcher

Location: 100% Remote / EST Location Preferred

Pay Rate: $50.00-$55.00

ROLE SUMMARY

The Customer Experience (CX) Experimentation Researcher will become a team member of the CX Research & Insights Team within the Customer Experience & Engagement (CX&E) organization.

The CX Research & Insights team is responsible for the research planning, insights generation, persona creation and for the development of parameters to measure key CX initiatives and recommend enhancements for ongoing ROI optimization.

ROLE RESPONSIBILITIES

• Perform large global quantitative market research studies in which findings will be used as a central resource across corporate CX programs, and to support specific CX-led projects

• Partner with experienced researchers and designers to set objectives for customer research and manage the work of multiple activities with moderate complexity

• Contribute to translate business issues into research design and lead screener and discussion guide development, recruitment monitoring, quality assurance, research collection, and reporting

• Contribute to translate research findings into actionable insights and leverage insights together with other sources to inform personas, journey, need states and innovation concepts

• Contribute to research for Enterprise-level programs

• Deliver research insights across phases of operating model within accelerated Agile sprint cycles

• Leverage project and program management skills to execute on CX initiatives across the business

• Effectively and efficiently manage projects within budget and timeframes

• Work with team members to drive customer engagement program compliance and regulatory approval processes following corporate policies and procedures

BASIC QUALIFICATIONS

• Bachelor’s degree required, preferred in business administration, mathematics / statistics, user experience, cognitive human factors, business analytics or psychology

• 2-4 years of experience in the field of customer research and insights, personas, customer journey maps, secondary landscape research, and measurement

• Strong knowledge of customer research quantitative methods such as A/B, multivariate, usability, card sorting and tree testing

• Strong knowledge of unmoderated user experience testing platforms such as UserZoom / UserTesting

• Experience in healthcare, consumer goods, retail and/or pharmaceutical industry a plus

• Demonstrated ability to develop and execute research efforts within short timeframes, within accelerated Agile sprint cycles (1-2 weeks)

• Demonstrated business acumen to synthesize multiple sources of data and simplify research and insights into compelling recommendations that influence business strategy

• Demonstrated ability to manage moderately complex projects within budget, timeframes and cross-functional/matrix teams, including management of research vendors

• Commitment to excellence - both in the results achieved and in how they are achieved - and possess a strong passion for customer experience research and its sustained evolution

• Must be able to communicate effectively with internal business and digital/technical teams, vendors, and team leaders. Comfortable with ambiguity.

What’s in it for me?

• Medical, Dental, Vision, 401k

• PTO

• Consultant Care support

• Free Training to upgrade your skills

• Dedicated Career Partner to help you achieve your career goals

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.