Our client, an American multinational pharmaceutical and biotechnology corporation is seeking a Senior Manager, Customer Experience Strategy, for a 6-month REMOTE contract job opportunity. As a Senior Manager, CX Strategy for the Generative AI Team, you will assist with the creation and execution of enterprise customer experience programs to upskill colleagues and support business-critical use cases. The ideal candidate will have superb communication skills, practical expertise in AI/ML, marketing insights, customer experience, and designing and implementing CX education and change management to align with this organization.

Job Title: Senior Manager Customer Experience Strategy

Location: Remote - USA

Pay Rate: $65-70/HR on Experis W2

What’s the Job?

• Co-create enterprise level experience principles to guide ongoing AI programming

• Help stakeholders to define customer needs for AI use cases, establish standard WOW and accelerate development.

• Develop customer experience strategies based on customer insights and business priorities

• Support future state vision of internal enterprise GenAI experience

• Help to define Objectives / Key Results (OKRs) for GenAI programs, tied to business metrics.

• Act as SME for AI / ML activities, based on a proven understanding of AI landscape (LLMs, platforms, modalities, measurement)

What’s Needed?

• Bachelor Degree required, preferred in Marketing, Design, or Business

• Practical expertise in AI / ML, as demonstrated by current or recent role and delivery/outcomes

• 7+ years of relevant experience in marketing insights, customer experience, solution design journey management and strategy in healthcare, consumer goods, and/or pharmaceutical industry. Other industry experience is a plus

• 5+ years of experience in designing and implementing customer experience education and change management programs is required

• Demonstrated ability to facilitate workshops focused on customer journey mapping, ideation, and prioritization

• Demonstrated ability to manage/lead complex projects and cross-functional/ matrix teams

What’s in it for Me?

• Opportunity to be a key player with a global leader in pharmaceuticals and biotech

• PTO – Paid Time Off

• Medical/Dental/Vision/401K

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

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