Description:

Our client is looking for a Desktop Analyst for a 6 month+ renewable contract. The candidates will be providing onsite support daily to users, as well as remote desktop support to users working remotely. The client also has a tech genius bar model, so would like candidates who have prior experience with a walk-up bar support model, if possible. The customer is 50% Windows 10 and 50% MAC OSX. The candidate will be supporting all hardware issues including desktops, laptops, printers, monitors and peripherals, software issues including OS, email, MS Office Suite (O365), AV and collaboration tools, and basic Active Directory (password resets, access to applications, etc). They'll be supporting application and network connectivity issues, VPN, and have basic knowledge of the network closet for any type of backup support. They should also know how to apply desktop patches. They are using ServiceNow for ticket management and asset tracking.

Issues Management and Resolution

• Analyze issues and formulate solutions

• Troubleshoot system, application and hardware issues

• Ensure customer is updated on ticket progress

• Work directly with customers to solve problems

• Utilize internal IT Knowledge Base to both provide and find solutions to known issues

• Use external information to research and resolve issues when needed

• Consistently update the ticket tracking system with status and fixes

• Properly escalate issues to necessary parties as required

System Administration

• Perform routine system maintenance on laptops and desktops

• Track computer assets according to organizational standards

• Perform backups and restores

• Perform configuration of hardware including drives, network interfaces, memory, processors, and peripherals.

• Perform installation and configuration of software including operating system, patches, and 3rd party products.

• Maintain established computer standards and participate in testing new standards

Skills:

Mac, Windows, Office 365, Executive Support, C-Level

Top Skills Details:

Mac, Windows, Office 365, Executive Support, C-Level

Additional Skills & Qualifications:

This position requires both excellent customer service and problem solving skills. The candidate must possess a process and project orientated mindset and be efficient working individually as well as part of a larger team. The ideal candidate would be knowledgeable on a wide range of technology and adaptable enough to be able to leverage it against a wide range of technical issues. The candidate must be highly motivated and self-reliant individual with a desire to better themselves.

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.