JOB DESCRIPTION

The Financial Coordinator, International Patient Services is responsible for supporting the daily financial operations to the office of International Patient Services (IPS) for the Mount Sinai Health System. This individual coordinates financial information and acts as a liaison between IPS patients and Mount Sinai entities by providing patients and payers with financial guidance following the department protocols.The Financial Coordinator comprehensively manages the process of accessing the financial capabilities of international direct-pay patients as well as international patients financed through third party payors. These activities include the consolidation of hospital and physician fees from both full-time and voluntary faculty. This individual receives both cash and non-cash payments to distributes them accordingly to the hospital and professional networks accounts.

RESPONSIBILITIES

1.Collaborates with all stakeholders (i.e., physician, patient financial services, professional billing)to ensure estimates and billing for international patients are done timely and accurately.

2.Exercises discretionary judgement in formulating estimates when limited patient information is available and ensures that quoted estimates are market competitive.

3.Notifies and submits the estimate of charge summary as well as payment terms to the account Guarantor.

4.Ensures that payment is received from all incoming international patients for financial approval with hospital finance.

5.Works closely with all payers and representatives to ensure billing format is updated and claims are submitted in a timely manner per protocols.

6.Interfaces with international third party payors, including international health insurance companies, international corporations, non-governmental organizations and foreign government representatives. Exercises discretion to accept or reject a letter of guarantee of payment issued by these entities if it does not comply with approval guidelines.

7.Reviews account activity to date and verifies that appreciate steps have been taken to resolve outstanding balances.

8.Validates payments from payers documenting any variance and processes rebilling or adjustments, as necessary, for each account.

9.Prepares a customized final billing summary for patients describing the hospital and professional services rendered.

10.Processes payments by cash, check, or credit card with Cashier and ensures proper deposit of funds and receipts to appropriate parties. Maintains communication line with Patient Accounting for Bad Debt referrals and issues with payers.

11.Maintains communication with administrative, clinical and support personnel to ensure services requested compliment clinical care plan. Communicates schedule to patient/customer and other health care providers, as appropriate.

12.Verifies visit details with the patient or family prior to receiving treatment or services.

13.Analyzes daily reports prepared especially for International Patient Services to ensure that all patients handled by the department are appropriately reflected.

14.Schedules patient follow-up appointment(s) as needed. Provides patient with guidelines for requesting medical records and other paperwork.

15.When necessary, travels required to embassies, consulates, missions, and other referral sources to submit or review outstanding invoices.

16.Performs other duties assigned by manager or supervisor.

QUALIFICATIONS

• Bachelors degree preferred, preferably in healthcare, business administration or accounting, or combination of relevant work experience and education or training

• 3 + years (higher preferred) in progressively responsible positions in billing operations and accounts receivable, preferably with multicultural patients and organizations.

Non-Bargaining Unit, 316 - Executive Services - MSH, Mount Sinai Hospital

REQUIRED SKILLS

Microsoft Office Suite

ABOUT US

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.

• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.

• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization. We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally.

Explore more about this opportunity and how you can help us write a new chapter in our history!

“About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism.”

EOE Minorities/Women/Disabled/Veterans

Requisition ID : 3017745